Hotel Host (Guest Service Agent)

Hyatt Place; Dublin (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Hyatt Place Columbus/Dublin is seeking a Hotel Host to deliver high-quality guest service and maintain a welcoming, organized environment. The role covers guest check-in/out, service areas, and meeting room support, requiring strong communication and the ability to multitask in a fast-paced setting.

Applicants should have prior guest service experience, be 18+, and able to work flexible AM/PM shifts including weekends and holidays.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with guest interaction.
• Must be able to multi-task.
• Must be 18 years or older.
• A true desire to satisfy the needs of others in a fast-paced environment.
• High school diploma or equivalent required.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Must possess basic computer skills, i.e. Word, Excel, etc.

Skills

Customer service

Flexible schedule

English fluency

Fast-paced adaptability

Multi-tasking

Age 18+

Guest needs satisfaction

High school diploma

Weight lifting

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Organization- Hyatt Place Columbus/Dublin

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

Organization- Hyatt Place Columbus/Dublin

Summary

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.
The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Placery, the Guest Kitchen, the e-room and the Well being Room, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast-paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.