Hotel Host (Guest Service Agent)

Hyatt Taleo; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Place Columbus/Dublin is seeking a Hotel Host (Guest Service Agent) in Dublin, OH. You will welcome guests, handle check-in/check-out, and support facilities such as the Guest Kitchen and meeting rooms, delivering a high standard of service.

The role requires hospitality experience, strong English communication, and the ability to multi-task in a fast-paced environment. This is a full-time, on-site position with hourly pay.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with guest interaction.
• Must be able to multi-task.
• Must be 18 years or older.
• A true desire to satisfy the needs of others in a fast-paced environment.
• High school diploma or equivalent required.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Must possess basic computer skills, i.e. Word, Excel, etc.

Responsibilities

• Assist guests with check-in and check-out, ensuring a smooth experience.
• Maintain cleanliness and organization of the Hotel Host Stand, Placery, Guest Kitchen, e-room and Well being Room.
• Provide exceptional guest service and respond to inquiries in a timely manner.
• Support meeting room service and event needs as directed.
• Collaborate with team to ensure a high standard of guest experience.

Skills

Customer service

Schedule flexibility

English proficiency

Multi-tasking

Guest interaction

Desire to help others

Basic computer skills

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Hotel Host (Guest Service Agent) | DUB006953

Description

Hotel Hosts contribute to the hotel’s commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Placery, the Guest Kitchen, the e-room and the Well being Room, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style’s relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast-paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.

Primary Location

: US-OH-Dublin

Organization

: Hyatt Place Columbus/Dublin

Pay Basis

: Hourly US Dollar (USD)

Job Level

: Hourly/Entry Level Employee | Full-time

Job

: Guest Services