Hotel Guest Services/Registration Representative

The Blennerhassett Hotel and Spa; Parkersburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

A premier hospitality establishment in West Virginia is seeking a Guest Services/Registration Representative. This entry-level full-time role involves greeting guests, assisting with check-ins and check-outs, and ensuring exceptional customer service. The ideal candidate has strong communication skills, proficiency in reservation software, and flexibility with shifts. You'll contribute to creating memorable experiences while upholding the hotel's high standards of service and professionalism.

Qualifications

• High school diploma or equivalent; additional hospitality training or education is a plus.
• Exceptional interpersonal and communication skills.
• Friendly demeanor with a strong focus on customer satisfaction.
• Proficiency in computer systems and reservation software.
• Ability to multitask and remain organized in a fast‑paced environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Uphold professional attire and grooming standards to represent the brand consistently and positively.

Responsibilities

• Greet guests warmly and assist during check‑in and check‑out.
• Process reservations, payments, and guest information accurately.
• Answer inquiries about hotel services and local attractions.
• Resolve guest concerns or complaints professionally.
• Coordinate with other departments to fulfill guest requests.
• Promote special packages or upgrades to enhance guest experience.
• Maintain knowledge of the hotel's safety policies and procedures, addressing emergencies calmly and effectively.
• Handle phone calls and emails with professionalism and efficiency.

Skills

Exceptional interpersonal and communication skills

Customer satisfaction focus

Proficiency in computer systems and reservation software

Multitasking ability

Friendly demeanor

Organization

Flexible scheduling

Professional appearance

Education

High school diploma or equivalent

Hospitality training

Job description

Job Title: Hotel Guest Services/Registration Representative

Job Summary: We are seeking a welcoming and personable Guest Services/Registration Representative to serve as the first point of contact for our valued guests. In this role, you'll ensure a seamless and enjoyable check‑in/check‑out process, provide excellent customer service, and address guests’ needs with a warm, can‑do attitude. Your goal will be to create a memorable experience that exceeds expectations and reflects our commitment to hospitality excellence.

Key Responsibilities

• Greet guests warmly and provide prompt assistance during the check‑in and check‑out process.
• Accurately process reservations, payments, and guest information using our hotel's software.
• Answer inquiries about hotel services, amenities, and local attractions, providing tailored recommendations as needed.
• Resolve guest concerns or complaints professionally, ensuring a high level of satisfaction.
• Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests.
• Promote special packages or upgrades to enhance the guest experience.
• Maintain knowledge of the hotel's safety policies and procedures, addressing emergencies calmly and effectively.
• Handle phone calls and emails with professionalism and efficiency.

Qualifications

• High school diploma or equivalent; additional hospitality training or education is a plus.
• Exceptional interpersonal and communication skills.
• Friendly demeanor with a strong focus on customer satisfaction.
• Proficiency in computer systems and reservation software.
• Ability to multitask and remain organized in a fast‑paced environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Uphold professional attire and grooming standards to represent the brand consistently and positively.

The Blennerhassett Hotel and Spa is an Equal Opportunity Employer.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Hospitality