Hospitality Guest Services & Registration Specialist

The Blennerhassett Hotel and Spa; Parkersburg (WV); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

A premier hospitality establishment in West Virginia is seeking a Guest Services/Registration Representative. This entry-level full-time role involves greeting guests, assisting with check-ins and check-outs, and ensuring exceptional customer service. The ideal candidate has strong communication skills, proficiency in reservation software, and flexibility with shifts. You'll contribute to creating memorable experiences while upholding the hotel's high standards of service and professionalism.

Formación

• High school diploma or equivalent; additional hospitality training or education is a plus.
• Exceptional interpersonal and communication skills.
• Friendly demeanor with a strong focus on customer satisfaction.
• Proficiency in computer systems and reservation software.
• Ability to multitask and remain organized in a fast‑paced environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Responsabilidades

• Greet guests warmly and assist during check‑in and check‑out.
• Process reservations, payments, and guest information accurately.
• Answer inquiries about hotel services and local attractions.
• Resolve guest concerns or complaints professionally.
• Coordinate with other departments to fulfill guest requests.
• Promote special packages or upgrades to enhance guest experience.

Conocimientos

Exceptional interpersonal and communication skills

Customer satisfaction focus

Proficiency in computer systems and reservation software

Multitasking ability

Friendly demeanor

Educación

High school diploma or equivalent

Descripción del empleo

A premier hospitality establishment in West Virginia is seeking a Guest Services/Registration Representative. This entry-level full-time role involves greeting guests, assisting with check-ins and check-outs, and ensuring exceptional customer service. The ideal candidate has strong communication skills, proficiency in reservation software, and flexibility with shifts. You'll contribute to creating memorable experiences while upholding the hotel's high standards of service and professionalism.