Hotel Guest Services & PBX Concierge

Wildhorse Resort & Casino; Pendleton (OR); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Wildhorse Resort & Casino in Pendleton, OR seeks a friendly frontline associate to support the front desk, RV park, central reservations, and related guest services. You will upsell promotions, track rates, and assist with night audit duties as needed.

The role emphasizes prompt, professional guest interactions, knowledge of promotions, and accurate information delivery across multiple departments to ensure a memorable guest experience.

Qualifications

• At least six months of front-line customer service experience.
• Ability to communicate pleasantly and clearly.
• High School Diploma or ten years' experience.

Responsibilities

• Assist guests at the front desk and related areas.
• Answer calls and provide accurate information about resort services and events.
• Operate hotel PMS and related systems.
• Promote resort services, events, and packages to guests.
• Maintain safety procedures and ensure guest satisfaction.

Skills

Front desk

Customer service

Multi-line phones

Cash handling

Education

High School Diploma/GED

Job description

Wildhorse Resort & Casino in Pendleton, OR seeks a friendly frontline associate to support the front desk, RV park, central reservations, and related guest services. You will upsell promotions, track rates, and assist with night audit duties as needed.

The role emphasizes prompt, professional guest interactions, knowledge of promotions, and accurate information delivery across multiple departments to ensure a memorable guest experience.