Hotel Guest Service Representative

bmihospitality; Everett (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Bonuses up to $400/mo

401k with match

Employee discounts at Hilton Hotels

Paid sick leave

Overtime pay for holidays

Free parking

Job summary

Hampton Inn Everett in Everett, WA is seeking a Guest Service Representative to greet guests, check in and assist with reservations and inquiries. You will handle front desk transactions and maintain customer relations with a friendly approach.

The role requires strong computer skills, the ability to type 40+ wpm, and availability to work weekends and holidays. Benefits include medical, dental, vision, 401k with match, and paid sick leave.

Qualifications

• Experience at a front desk or in hospitality is a plus.
• Proficient with basic computer programs and office software.
• Clear, friendly communication with guests.

Responsibilities

• Greet guests and complete standard check-in procedures.
• Answer inquiries, manage reservations by phone, email, or in person.
• Process front desk financial transactions accurately.
• Provide timely, friendly information about local area attractions.
• Maintain courteous, cheerful demeanor at all times.
• Support other team members and departments as needed.
• Assist with department communications via logs and notes.
• Follow safety and sanitation procedures and report concerns.

Skills

MS Office proficiency

Typing 40+ wpm

Learn new web apps

Customer service experience

Strong work ethic

Stand for long periods

Lift up to 20 lbs

Weekend/holiday availability

Job description

Do you want to work for a great company with competitive benefits and pay? The Hampton Inn Everett is looking to hire a Guest Service Representative. If you think you\'d be a great addition to our team, please apply!

Benefits

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses - potential for up to $400 monthly
• 401k with match offered after qualification period
• Employee discounts at Hilton Hotels worldwide
• Washington State Paid Sick Leave
• Overtime pay for holidays worked, 10 holidays per year
• Free parking

Job Description

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions at front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills

• Strong Computer skills, including Microsoft Office
• Ability to type 40+wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays