Guest Service Representative

Olympia Hospitality; Nashua (NH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health coverage contribution

401K plan with discretionary match

Paid group term life insurance

Robust PTO plan and paid holidays

Employee Assistance Program

Exclusive hotel travel discounts

Job summary

Olympia Hospitality in Nashua, New Hampshire is seeking a dedicated hospitality professional to greet guests and ensure a smooth check-in process. Responsibilities include providing guests with information on amenities, handling reservations, processing payments, and coordinating with other departments to meet guest needs.

Applicants should possess excellent customer service skills, an attention to detail, and be able to work under pressure. The role offers benefits including health coverage, a 401K plan, and paid time off.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent work experience preferred, but not required.
• This is a physically demanding job that requires extended periods of walking and standing.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about hotel's amenities and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain accurate records of transactions.
• Address guest concerns and resolve issues promptly.
• Coordinate with other departments to fulfill guest requests.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements.
• Uphold company policies for safety and security.
• Collaborate with housekeeping to ensure rooms are ready.
• Provide exceptional customer service to enhance guest experience.
• Participate in training programs as required.

Skills

High-level customer service

Effective communication

Attention to detail

Ability to work under pressure

Very good phone skills

Education

High school diploma or equivalent work experience

Job description

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills Required

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions; ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.

Experience / Education

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

Physical Demands

• This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

Benefits

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.