Guest Service Representative

Hollander Hospitality; Seattle (WA); On-site; USD 31,629 - 33,007; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Paycheck Advancement Program

Hotel Travel Discounts

Supplemental Insurance

Employee Assistance Program

Employee Meals

Job summary

Hollander Hospitality is looking for a full-time Guest Service Representative for the Skybridge Seattle Airport Hotel. This role involves providing exceptional guest service, ensuring guests receive accurate information and assistance. Ideal candidates should have customer service experience and effective communication skills.

The position offers a competitive hourly wage of $22.96 – $23.96 and a variety of benefits including paid time off, hotel travel discounts, and a 401(k) with employer match.

Qualifications

• Knowledge of customer service principles, cash handling, and front office operations.
• Ability to communicate effectively in English both verbally and in writing.
• Experience providing customer service directly to the public preferred.

Responsibilities

• Provide outstanding guest service to arriving and in-house guests.
• Deliver accurate and timely information and services.
• Maintain a professional, friendly, and helpful demeanor at all times.

Skills

Customer service principles

Cash handling procedures

Front office operations

Effective communication in English

Time management

Office equipment usage

Adaptability

Education

High school diploma or equivalent

Job description

GUEST SERVICE REPRESENTATIVE

The Skybridge Seattle Airport Hotel is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

About Us

At Hollander Hospitality, we align our people with their passion, providing award‑winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

Job Details

• Position: Full‑time
• Schedule: Variable schedule; Must be available weekends and holidays
• Rate of Pay: $22.96 – $23.96 per hour/DOE
• Supplemental Pay: Individual Incentives and Bonus Programs
• Benefits and Perks: Paid Time Off, Holiday Pay, Paycheck Advancement Program, Hotel Travel Discounts, Supplemental Insurance, Employee Assistance Program, Employee Meals
• Insurance: Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match

Qualifications

Knowledge of:

• Principles of providing customer service including patient needs assessment, meeting quality standards for service and evaluating customer satisfaction.
• Standard cash handling procedures.
• Front office operations and emergency procedures.
• Property Management System and downtime procedures.

Skills and Ability to:

• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
• Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
• Add, subtract, multiply and divide quickly and accurately.
• Manage one’s time in order to meet productivity standards.
• Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
• Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
• Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
• Present a professional appearance, wear appropriate uniform and slip‑resistant footwear according to the standards of the position and company policy.

Education and Experience:

• High school diploma or equivalent preferred.
• At least one year experience providing customer service directly to the public preferred.

Physical Requirements

Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word. Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job.

Drug Free Workplace, Equal Opportunity, E‑Verify Employer