Hotel Guest Service Representative

BMI Hospitality Management; Kailua (HI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical/dental/vision

Bonuses up to $700 monthly

401k with match

IHG employee discounts

Vacation time accrual

Holiday overtime pay

Free parking

Job summary

Holiday Inn Express & Suites Kona seeks a Guest Service Representative to welcome guests, complete check-in, and assist with reservations and local directions.

The role emphasizes friendly service, accuracy, and strong computer skills. Benefits commence after qualification, with bonuses, 401k matching, and employee discounts across IHG properties. Weekend and holiday shifts are required.

Qualifications

• Proficient in Microsoft Office and general computer skills.
• Able to type 40+ words per minute.
• Willing to learn new web applications.
• Previous customer service experience preferred.
• Willing to work weekends and holidays.

Responsibilities

• Greet guests and complete standard check-in procedures daily.
• Answer inquiries and accept reservations in person, by email, and by phone.
• Record financial transactions at the front desk.
• Maintain customer relations with timely and knowledgeable responses.
• Maintain a friendly, courteous demeanor at all times.
• Perform other duties as assigned by management.
• Support department communications and front desk operations.
• Assist other associates to contribute to overall hotel performance.
• Follow safety and sanitation procedures and report suspicious activity.

Skills

Typing 40+ wpm

Customer service

Learn new software

Weekend/holiday availability

Strong work ethic

Stand long hours

Lift up to 20 lbs

Tools

Microsoft Office

Job description

Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express & Suites Kona is looking to hire a Guest Service Representative.

Benefits:

• Medical/dental/vision offered after qualification period
• Competitive performance bonuses - potential for up to $700 monthly
• 401k with match offered after qualification period
• Employee discounts at IHG Hotels worldwide
• Vacation time accrued based on hours worked
• Overtime pay for holidays worked - 10 holidays per year
• Free parking

Job Description:

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions a front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills:

• Strong Computer skills, including Microsoft Office
• Ability to type 40+wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays