Hotel Guest Service Agent

The Ingleside Hotel; City of Pewaukee (WI); Vor Ort; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Free meal during shift

Discounted hotel rooms

Free water park admission

Employee referral bonus program

Paid Time Off

Zusammenfassung

The Ingleside Hotel in Pewaukee, WI is seeking friendly Front Desk Representatives. Full-time 3-11pm or Part-time 7am-3pm; weekends are required. Wage is $17/hour. Join a team that values a professional image and positive guest interactions in a busy, welcoming property.

You will greet guests, answer phones, assist with reservations, and handle multiple tasks with courtesy. Prior hospitality experience is strongly preferred, and a pre-employment background check is required.

Qualifikationen

• Ability to interact with guests in person and on the phone
• Professional presentation and interpersonal communication
• Ability to manage multiple tasks in a fast-paced environment
• Ability to handle money with basic accounting methods
• Willingness to learn reservation software

Aufgaben

• Greet guests and assist with check-in/check-out
• Answer phones and respond to guest inquiries
• Assist with reservations and room assignments
• Provide courteous, professional service at all times
• Maintain a welcoming front desk area and accurate guest records

Kenntnisse

Customer service

Hospitality

Multitasking

Phone etiquette

Computer literacy

Ausbildung

High School or better

Tools

Reservation software

POS systems

Jobbeschreibung

The Ingleside Hotel
2810 Golf Road
Pewaukee, WI 53072, USA

Description

Join our team of Front Desk Representatives at The Ingleside Hotel and Springs Water Park in Pewaukee! Full-time 3-11pm or Part-time 7am-3pm. Weekends are required; some flexibility with start times. Wage $17/hr.
Present a professional image and provide exceptional customer service to guests at our busy property. Interact in a positive, courteous manner with guests both in person and on the phone. May assist with booking reservations. Prior hospitality experience strongly preferred.

Requirements:

• Ability to interact with all guests, both in person and on the phone, in a welcoming manner
• Professional presentation and interpersonal communication skills
• Ability to manage multiple tasks in an urgent manner
• Ability to handle various forms of money with applied accounting methodology
• Ability to learn various computer software

Qualified applicants must be able to complete a pre-employment background check. The Ingleside Hotel is a drug free workplace. Our Hotel participates in E-Verify.

FT benefits: health, dental, vision, life and short-term disability insurance.

Benefits for all staff:

• Free meal in break room during shift
• Discounted hotel rooms and restaurant meals
• Free water park admission
• $1000 Employee Referral Bonus Program
• Free Christmas drive through light show admission
• Paid Time Off with cash-out option
• 401(k) retirement plan with employer match
• Same-day cash advance option
• Free parking

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members.EOE/M/F/D/V/SO

Qualifications

Behaviors

Required

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Required

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Preferred

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

Required

High School or better.

Experience

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.