Hotel Guest Service Agent

The Ingleside Hotel; Village of Pewaukee (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Free meals

Discounted rooms

Water park admission

Referral bonus

Holiday light show admission

Paid time off

401(k) matching

Cash advance

Free parking

Job summary

The Ingleside Hotel in Pewaukee, WI is hiring Front Desk Representatives for full-time (3-11pm) or part-time (7am-3pm) shifts. Weekends required, some start-time flexibility. Wage is $17/hr.

Present a professional image and deliver exceptional guest service to a busy property, handling in-person and phone inquiries and assisting with reservations as needed. Candidates should be able to greet guests warmly, communicate clearly, multitask under pressure, handle money with basic accounting methods,

Qualifications

• Present a professional image and deliver guest service at a busy property.
• Ability to interact with guests in person and by phone.
• Learn various computer software used for reservations and front desk tasks.

Responsibilities

• Greet guests at the front desk and handle check-in/out.
• Answer phones and assist with reservations as needed.
• Process payments and manage guest requests with courtesy.
• Maintain a tidy, organized front-desk area during shifts.

Skills

Customer service

Multitasking

Money handling

Communication skills

Education

High School or better

Tools

Computer software

Job description

The Ingleside Hotel
2810 Golf Road
Pewaukee, WI 53072, USA

Description

Join our team of Front Desk Representatives at The Ingleside Hotel and Springs Water Park in Pewaukee! Full-time 3-11pm or Part-time 7am-3pm. Weekends are required; some flexibility with start times. Wage $17/hr.
Present a professional image and provide exceptional customer service to guests at our busy property. Interact in a positive, courteous manner with guests both in person and on the phone. May assist with booking reservations. Prior hospitality experience strongly preferred.

Requirements:

• Ability to interact with all guests, both in person and on the phone, in a welcoming manner
• Professional presentation and interpersonal communication skills
• Ability to manage multiple tasks in an urgent manner
• Ability to handle various forms of money with applied accounting methodology
• Ability to learn various computer software

Qualified applicants must be able to complete a pre-employment background check. The Ingleside Hotel is a drug free workplace. Our Hotel participates in E-Verify.

FT benefits: health, dental, vision, life and short-term disability insurance.

Benefits for all staff:

• Free meal in break room during shift
• Discounted hotel rooms and restaurant meals
• Free water park admission
• $1000 Employee Referral Bonus Program
• Free Christmas drive through light show admission
• Paid Time Off with cash-out option
• 401(k) retirement plan with employer match
• Same-day cash advance option
• Free parking

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members.EOE/M/F/D/V/SO

Qualifications

Behaviors

Required

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

: Shows intense and eager enjoyment and interest

Motivations

Required

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Preferred

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Education

Required

High School or better.

Experience

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.