PBX Operator

Crescent Hotels & Resorts; Bethesda (MD); On-site; USD 20,000 - 29,000; Full time

Job summary

Crescent Hotels & Resorts in Bethesda, MD is seeking a PBX Operator to join our hotel team. You will manage reservations, answer calls, greet guests, and route messages using a multi-line system to ensure seamless service.

The ideal candidate has strong English communication, a professional appearance, and a team-oriented mindset. Prior hotel or high-volume customer service experience is preferred, with the ability to work in a fast-paced environment.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Professional appearance and manner at all times.
• Ability to input and retrieve information using a moderately complex computer system.
• Team player who can help co-workers with their job duties.

Responsibilities

• Answer and route calls to correct extensions using a multi-line console.
• Greet callers, provide information, and take messages.
• Dispatch for security, guest services and property operations.
• Input and relay information accurately using the computer system.
• Read messages aloud and verify accuracy for guests.

Skills

Customer service

English communication

Team player

Telephone etiquette

Education

High School (preferred)

Tools

PBX system

Job description

We are looking for our next great team member to join us as our team PBX Operator. What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

Compensation: $18.00 per hour

Here is what you will be doing each day:

Manage and respond to reservation inquiries via phone, email, and booking platforms. Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions. Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.

Does this sound like you?

You have prior experience as a PBX Operator or Front Desk agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to access and accurately input information using a moderately complex computer system. Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Education

High School (preferred)

Experience

• 1 years: Hotel experience (preferred)
• 2 years: Customer Service (preferred)
• 1 years: PBX operator (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.