PBX Operator

Horseshoe Bay Resort; Maryland; On-site; USD 20,000 - 29,000; Full time

Job summary

Hilton is seeking a PBX Operator to handle reservations inquiries by phone, email, and platforms, greeting callers with a clear voice and routing to the correct extension.

The role includes dispatching for security and guest services, providing information via paging systems, and ensuring accurate message transcription and data entry in the computer system. English fluency and professional presentation are essential, with a strong customer-service mindset.

Qualifications

• Must be able to communicate in English with guests and colleagues.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Communicate effectively with guests and team members.
• Be a team player and willing to assist coworkers.
• Ability to input and retrieve information using a computer system.

Responsibilities

• Manage and respond to reservation inquiries via phone, email, and booking platforms.
• Answer telephone calls with a clear voice and route to the correct extension.
• Act as dispatcher for security, guest services and property operations teams.
• Provide timely information via paging system and two-way radios for emergencies and guest requests.
• Transcribe and verify messages, input data into computer systems.

Skills

English fluency

Clear communication

Professional appearance

Team player

Customer service

Computer systems input

Discretion under pressure

Tools

Computer console

Job description

We are looking for our next great team member to join us as our team PBX Operator. What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

Compensation: $18.00 per hour

Here Is What You Will Be Doing Each Day

Manage and respond to reservation inquiries via phone, email, and booking platforms. Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.

Does this sound like you?

You have prior experience as a PBX Operator or Front Desk agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one.

Required Skills And Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to access and accurately input information using a moderately complex computer system. Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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