Hotel Group Coordinator — Growth & Perks

WI- Hilton Garden Inn Brookfield Conference Center; Town of Brookfield (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Complimentary stays

Referral programs

Volunteer hours

Paid time off

Health benefits

401(k) with match

Performance bonuses

Job summary

Hilton Garden Inn Brookfield Conference Center is seeking a Hotel Group Coordinator to build lasting guest relationships and manage hotel group contracts. You will prepare, follow up, and coordinate with front desk and F&B to meet contract terms and schedule functions.

The role emphasizes high-quality service, detailed organization, and reliable communication with guests and staff. Growth opportunities and a supportive workplace culture are highlighted.

Qualifications

• Two-year degree or equivalent related work experience.
• Motivated to maintain excellent customer service reputation.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization and follow-up abilities.
• Excellent customer service skills to include problem-solving and complaint resolution.
• Intermediate word processing, database and spreadsheet skills.

Responsibilities

• Make daily contact to potential customers via in-person visits, telephone calls and written correspondence.
• Assist with internet prospecting and brand website opportunities.
• Ensure that all functions/groups are adhered to according to contracts.
• Coordinate with front desk staff and management the check-in procedures and room assignments for hotel groups upon their arrival date to ensure contract terms and requests are met.
• Act as the onsite contact for daily and weekly property meeting room functions ensuring all their needs and requirements have been met.
• Assist the Food and Beverage staff with room refreshes, serving lunch, and room turns.

Skills

Customer service

Communication

Attention to detail

Interpersonal skills

Education

Two-year degree or equivalent

Tools

Word processing

Database & spreadsheets

Job description

Hilton Garden Inn Brookfield Conference Center is seeking a Hotel Group Coordinator to build lasting guest relationships and manage hotel group contracts. You will prepare, follow up, and coordinate with front desk and F&B to meet contract terms and schedule functions.

The role emphasizes high-quality service, detailed organization, and reliable communication with guests and staff. Growth opportunities and a supportive workplace culture are highlighted.