Group Hotel Coordinator: Contracts & Guest Experience

NCG Hospitality; Town of Brookfield (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Complimentary stays at NCG hotels

Referral programs

Paid Volunteer Hours

Health, dental, vision insurance

401(k) with company match

Performance bonuses

Paid time off

Job summary

NCG Hospitality's Hilton Garden Inn Brookfield Conference Center in Wisconsin seeks a Hotel Group Coordinator to manage hotel group contracts and coordinate check-in procedures, serving as the onsite contact for group events. You will foster relationships with clients, assist with prospecting, and support front desk/F&B teams.

A two-year degree or equivalent experience and strong communication, attention to detail, and customer service are required.

Qualifications

• Two-year degree or equivalent work experience
• Strong oral and written communication
• Excellent customer service and problem-solving skills
• Attention to detail and organizational abilities
• Ability to coordinate with multiple teams

Responsibilities

• Develop and maintain relationships with guest groups
• Contact potential customers via visits, calls, and emails
• Assist with internet prospecting and brand website opportunities
• Coordinate check-in procedures and room assignments for groups
• Serve as onsite contact for daily/weekly meetings

Skills

Customer service

Communication

Attention to detail

Problem solving

Organization

Follow-up

Education

Two-year degree or equivalent related work experience

Job description

NCG Hospitality's Hilton Garden Inn Brookfield Conference Center in Wisconsin seeks a Hotel Group Coordinator to manage hotel group contracts and coordinate check-in procedures, serving as the onsite contact for group events. You will foster relationships with clients, assist with prospecting, and support front desk/F&B teams.

A two-year degree or equivalent experience and strong communication, attention to detail, and customer service are required.