Hotel Group Coordinator

WI- Hilton Garden Inn Brookfield Conference Center; Town of Brookfield (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Complimentary stays

Referral programs

Volunteer hours

Paid time off

Health benefits

401(k) with match

Performance bonuses

Job summary

Hilton Garden Inn Brookfield Conference Center is seeking a Hotel Group Coordinator to build lasting guest relationships and manage hotel group contracts. You will prepare, follow up, and coordinate with front desk and F&B to meet contract terms and schedule functions.

The role emphasizes high-quality service, detailed organization, and reliable communication with guests and staff. Growth opportunities and a supportive workplace culture are highlighted.

Qualifications

• Two-year degree or equivalent related work experience.
• Motivated to maintain excellent customer service reputation.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization and follow-up abilities.
• Excellent customer service skills to include problem-solving and complaint resolution.
• Intermediate word processing, database and spreadsheet skills.

Responsibilities

• Make daily contact to potential customers via in-person visits, telephone calls and written correspondence.
• Assist with internet prospecting and brand website opportunities.
• Ensure that all functions/groups are adhered to according to contracts.
• Coordinate with front desk staff and management the check-in procedures and room assignments for hotel groups upon their arrival date to ensure contract terms and requests are met.
• Act as the onsite contact for daily and weekly property meeting room functions ensuring all their needs and requirements have been met.
• Assist the Food and Beverage staff with room refreshes, serving lunch, and room turns.

Skills

Customer service

Communication

Attention to detail

Interpersonal skills

Education

Two-year degree or equivalent

Tools

Word processing

Database & spreadsheets

Job description

Hotel Group Coordinator

Join a 2026 USA Today Top Workplace Winner!

Starting at $20.00/hour, experienced candidates may qualify for a higher wage

Flexible availability requiredMonday to Friday and occasional weekends

Open to Morningshifts

The Hotel Group Coordinator position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hilton Garden Inn Brookfield Conference Center.

How You’ll Make An Impact

Our Hotel Group Coordinatorcreates and maintains lasting relationships with guests, serving as the primary contact for all hotel group contracts. They provide exceptional service by preparing and following up with groups to ensure their stay is nothing short of memorable.

• Make daily contact to potential customers via in-person visits, telephone calls and written correspondence
• Assist with internet prospecting and brand website opportunities
• Ensure that all functions/groups are adhered to according to contracts
• Coordinate with front desk staff and management the check-in procedures and room assignments for hotel groups upon their arrival date to ensure contract terms and requests are met
• Act as the onsite contact for daily and weekly property meeting room functions ensuring all their needs and requirements have been met
• Assist the Food and Beverage staff with room refreshes, serving lunch, and room turns

To Be Successful In This Role, You'll Bring

• Two-year degree or equivalent related work experience
• Motivated to maintain excellent customer service reputation
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow-up abilities
• Excellent customer service skills to include problem-solving and complaint resolution
• Intermediate word processing, database and spreadsheet skills

Why You'll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays atNCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Ready To Grow With Us?