Hotel GM: Lead Operations, Guest Experience & Team Growth

Madison East DoubleTree by Hilton; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Structured bonus program

Paid Time Off

401(k) retirement plan

Job summary

Madison East DoubleTree by Hilton is hiring a Hotel General Manager to oversee property operations, ensure exceptional guest experience, and lead team development. The ideal candidate has a college degree or at least five years of experience in hospitality, possesses strong customer service skills, and is capable of fostering a safe and inclusive workplace culture. This role offers various team member perks, including hotel discounts, health benefits, and a structured bonus program.

Qualifications

• Five years of related work experience or a college degree in business management or hospitality.
• Strong customer service skills with the ability to resolve complaints.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Lead day-to-day operations of the property across departments.
• Manage staff recruitment, training, and performance management.
• Ensure compliance with brand and company standards.

Skills

Customer service skills

Interpersonal skills

Attention to detail

Problem-solving

Team collaboration

Education

College degree or 5+ years in hospitality

Job description

Madison East DoubleTree by Hilton is hiring a Hotel General Manager to oversee property operations, ensure exceptional guest experience, and lead team development. The ideal candidate has a college degree or at least five years of experience in hospitality, possesses strong customer service skills, and is capable of fostering a safe and inclusive workplace culture. This role offers various team member perks, including hotel discounts, health benefits, and a structured bonus program.