Hotel General Manager

North Central Group; Madison (WI); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Free stays at NCG hotels

401(k) with generous match

Medical, dental, vision plans

Paid time off

Same-day pay options

Referral bonus

Job summary

North Central Group is seeking a Hotel General Manager for the DoubleTree by Hilton Madison East. You will lead all operations, guest experience, and financial performance to drive a thriving, high-performing property.

Expect to manage staffing, uphold brand standards, and drive community relations while delivering exceptional service. This on-site role requires a degree or 5+ years in hospitality management, strong leadership and communication, and flexibility for evenings/weekends.

Qualifications

• College degree or at least five years of related work experience in business management, hospitality or related field.
• Strong customer service skills to include problem-solving and complaint resolution.
• Strong interpersonal, relationship building and communication skills.
• Strong attention to detail and organized.
• Ability to work effectively and efficiently in a fast-paced setting.
• Reliability and honesty.
• Desire to contribute to a supportive and effective team.

Responsibilities

• Lead all aspects of the property's operations, team development, guest experience, and financial performance.
• Plan, develop, and oversee day-to-day operations across departments for smooth execution.
• Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management.
• Deliver exceptional guest service and maintain brand standards.
• Prepare and implement the annual operating budget, revenue plan, and sales strategy.
• Lead property-level sales and revenue management efforts, including forecasting and reporting.
• Analyze financial performance, identify variances, initiate corrective actions.

Skills

Customer service

Team leadership

Communication

Problem solving

Detail oriented

Reliability

Education

College degree or 5+ years experience in business/hospitality

Job description

Full Time DoubleTree by Hilton Madison East

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Hotel General Manager at the DoubleTree by Hilton Madison East.

Why You’ll Love Working with Us

The DoubleTree by Hilton Madison East is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

How You’ll Make An Impact

Lead all aspects of the property's operations, team development, guest experience, and financial performance to ensure a thriving, high-performing property.

Operations & Team Leadership

• Plan, develop, and oversee the day-to-day operations of the property, ensuring smooth and efficient execution across departments
• Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management
• Foster an inclusive, fun, and safe workplace culture that supports team development and engagement

Guest Experience & Brand Standards

• Deliver exceptional guest service and set high service expectations for the entire team
• Maintain strong community and guest relationships to promote loyalty and satisfaction
• Ensure compliance with brand and company standards, including cleanliness, certifications, and quality control protocols

Financial Performance & Sales Strategy

• Prepare and implement the annual operating budget, revenue plan, and sales strategy
• Lead all property-level sales and revenue management efforts, including forecasting and budget reporting
• Analyze financial performance, identify variances, initiate corrective actions, and complete required financial reports

What does success look like in this role?

• College degree or at least five years of related work experience in business management, hospitality or related field
• Strong customer service skills to include problem-solving and complaint resolution
• Strong interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team

What Will You Get At NCG Hospitality?

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the DoubleTree by Hilton Madison East.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement
• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service
• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs
• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

NCG Hospitality is an Equal Opportunity Employer.

Are you legally authorized to work in the US? *

This position may require you to work evenings, weekends, and holidays. *

Have you worked for any NCG Hospitality property previously? *

Do you have hotel customer service experience? *

How many years of experience do you have as a hotel General Manager? *

What is your minimum base salary requirement? *

I acknowledge that the company may subject individuals to drug and/or alcohol testing as set forth in its Drug and Alcohol Testing Policy and Program and that a copy of this Policy is available for inspection upon my request. I further acknowledge and consent that if I am made an offer of employment, I may be required to undergo and pass a pre-employment drug test before commencing employment at the company. *

I acknowledge that the company may subject individuals to release individuals' Motor Vehicle Report as set forth in its Motor Vehicle Policy and that a copy of this policy is available for inspection upon my request. I further acknowledge and consent that if I am made an offer of employment, I may be required to release my driving record for review. *

Any false or misleading statement or material omission of information provided on this application or in the hiring process can disqualify you from consideration for employment, or, if you have been hired, can result in your termination. *

Referral code from a current employee If no code provided, add their name instead.

Why work at NCG Hospitality? Here are the top 4 reasons to work at NCG Hospitality:

Mission and Core Value: At NCG Hospitality, we strive to be the best and offer you the best career.

Rewarding opportunities for your careerwith severallocations and positions to choose from.

There is always time for fun: We celebrate our Team Members and reward their successes.

Perks: Enjoy discounted hotel stays, a flexible work schedule, paid volunteer hours, and so much more!

“Top to bottom, the NCG Hospitality culture is one of team and team member empowerment. They empower their team members to make decisions and collectively contribute and grow the organization’s success.”

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