Hotel General Manager

Madison East DoubleTree by Hilton; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Structured bonus program

Paid Time Off

401(k) retirement plan

Job summary

Madison East DoubleTree by Hilton is hiring a Hotel General Manager to oversee property operations, ensure exceptional guest experience, and lead team development. The ideal candidate has a college degree or at least five years of experience in hospitality, possesses strong customer service skills, and is capable of fostering a safe and inclusive workplace culture. This role offers various team member perks, including hotel discounts, health benefits, and a structured bonus program.

Qualifications

• Five years of related work experience or a college degree in business management or hospitality.
• Strong customer service skills with the ability to resolve complaints.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Lead day-to-day operations of the property across departments.
• Manage staff recruitment, training, and performance management.
• Ensure compliance with brand and company standards.

Skills

Customer service skills

Interpersonal skills

Attention to detail

Problem-solving

Team collaboration

Education

College degree or 5+ years in hospitality

Job description

Overview

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Hotel General Manager at the DoubleTree by Hilton Madison East.

Why You’ll Love Working With Us

The DoubleTree by Hilton Madison East is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

How You’ll Make An Impact

Lead all aspects of the property's operations, team development, guest experience, and financial performance to ensure a thriving, high-performing property.

Responsibilities

• Operations & Team Leadership: Plan, develop, and oversee the day-to-day operations of the property, ensuring smooth and efficient execution across departments
• Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management
• Foster an inclusive, fun, and safe workplace culture that supports team development and engagement
• Guest Experience & Brand Standards: Deliver exceptional guest service and set high service expectations for the entire team
• Maintain strong community and guest relationships to promote loyalty and satisfaction
• Ensure compliance with brand and company standards, including cleanliness, certifications, and quality control protocols
• Financial Performance & Sales Strategy: Prepare and implement the annual operating budget, revenue plan, and sales strategy
• Lead all property-level sales and revenue management efforts, including forecasting and budget reporting
• Analyze financial performance, identify variances, initiate corrective actions, and complete required financial reports

What Does Success Look Like in This Role?

• College degree or at least five years of related work experience in business management, hospitality or related field
• Strong customer service skills to include problem-solving and complaint resolution
• Strong interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team

What Will You Get At NCG Hospitality?

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the DoubleTree by Hilton Madison East.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
• Health Savings Account
• Structured bonus program

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is an Equal Opportunity Employer.