Hotel GM: Lead Operations, Guest Experience & Growth

Everhome Suites Glendale; Arizona; On-site; USD 90,000 - 150,000; Full time

Job summary

Everhome Suites Glendale seeks a General Manager to lead all hotel operations and drive financial performance while delivering exceptional guest experiences. You will oversee front desk, housekeeping, maintenance, and guest services, ensuring staffing, training, and adherence to brand standards.

The role requires a visible leader who can optimize payroll, labor costs, and service quality, while supporting development and succession planning across the team.

Qualifications

• Previous hotel leadership experience as a General Manager.
• Strong understanding of hotel operations, guest service, team leadership.
• Experience managing budgets, forecasting, payroll, and expenses.
• Proven ability to recruit, train, coach, and hold team accountable.
• Excellent communication, organizational and interpersonal skills.
• Ability to build relationships with guests, owners, vendors and partners.
• Familiar with hotel KPIs and improvement planning.
• Proficient with MS Office and PMS systems.
• Flexible schedule including weekends and on-call duties.

Responsibilities

• Lead all hotel operations across Front Desk, Housekeeping, Maintenance, Laundry, and Guest Services.
• Maintain a visible leadership presence and engage with guests and team members.
• Conduct daily operations reviews, team meetings, and property walks.
• Recruit, hire, train, coach, schedule, and develop hotel staff.
• Set clear expectations and hold staff accountable for performance and standards.
• Foster a positive, inclusive culture focused on teamwork and guest satisfaction.
• Oversee budgeting, forecasting, payroll, labor, purchasing, and costs.
• Monitor KPIs including occupancy, ADR, REVPAR, length of stay, guest satisfaction, profitability.
• Review financial and operational reports and identify revenue opportunities.
• Ensure brand compliance, safety, and quality standards.

Skills

Hotel leadership

Budgeting & forecasting

Guest service

Staff development

Operations management

Communication

Brand standards

PMS systems

Microsoft Excel

PowerPoint

Word

Outlook

Education

Bachelor’s degree in Hospitality Management

Tools

Microsoft Excel

PMS software

PowerPoint

Word

Outlook

Job description

Everhome Suites Glendale seeks a General Manager to lead all hotel operations and drive financial performance while delivering exceptional guest experiences. You will oversee front desk, housekeeping, maintenance, and guest services, ensuring staffing, training, and adherence to brand standards.

The role requires a visible leader who can optimize payroll, labor costs, and service quality, while supporting development and succession planning across the team.