Hotel GM: Lead Guest Experience & Team Growth

Hotel Yountville; El Paso (TX); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Discounted hotel stays

Career growth

People-first culture

Job summary

Courtyard by Marriott Downtown El Paso seeks a dynamic General Manager to lead our hotel team and drive guest satisfaction and profitability. You will oversee daily operations, develop a high-performing team, and ensure service quality meets Marriott standards.

We reward leadership, accountability, and a people-first culture, with a strong focus on revenue growth, guest experience, and staff development. Full-time role based in El Paso, TX.

Qualifications

• Must have proven leadership experience in hotel operations.
• Strong financial and business acumen with P&L understanding.
• Excellent verbal and written communication; able to develop teams.
• Commitment to guest satisfaction and service excellence.
• Experience leading a hotel team and implementing Marriott standards.

Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Skills

Leadership

Operations management

Financial acumen

Communication

People development

Guest satisfaction

Strategic planning

Accountability

Decision making

Marriott standards

Education

Bachelor's degree in Hotel Management or related business field

Job description

Courtyard by Marriott Downtown El Paso seeks a dynamic General Manager to lead our hotel team and drive guest satisfaction and profitability. You will oversee daily operations, develop a high-performing team, and ensure service quality meets Marriott standards.

We reward leadership, accountability, and a people-first culture, with a strong focus on revenue growth, guest experience, and staff development. Full-time role based in El Paso, TX.