Hotel GM: Lead Guest Experience & Growth

Bardessono; El Paso (TX); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Health Benefits

Retirement: 401(k) with company match

Time Off

Discounted hotel stays

Growth opportunities

People-first culture

Job summary

Courtyard by Marriott Downtown El Paso is seeking an experienced General Manager to lead our property, drive operational excellence, and foster a guest-centric culture. You will oversee day-to-day operations, develop a high-performing team, and ensure Marriott standards are met across all departments.

The role demands strategic leadership, strong financial acumen, and a passion for guest satisfaction in a 24/7 environment.

Qualifications

• Bachelor's degree in Hotel Management or related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills verbal and written.
• Strong presentation skills and ability to lead team at leadership and hourly level.
• Knowledge of federal, state and local employment laws and regulations.
• High work ethic and self-initiative.
• Some travel may be required.
• Regular attendance according to established guidelines.
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation.
• Professional image as perceived by subordinates, peers, superiors, guests and community.

Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Skills

Hotel leadership

Financial acumen

Communication

Team development

Strategic thinking

Education

Bachelor's degree in Hotel Management or related field

Job description

Courtyard by Marriott Downtown El Paso is seeking an experienced General Manager to lead our property, drive operational excellence, and foster a guest-centric culture. You will oversee day-to-day operations, develop a high-performing team, and ensure Marriott standards are met across all departments.

The role demands strategic leadership, strong financial acumen, and a passion for guest satisfaction in a 24/7 environment.