General Manager - El Paso Courtyard ($90K - $95K)

Pier House; El Paso (TX); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation and holidays

Discounted hotel stays

Job summary

Courtyard by Marriott Downtown El Paso is seeking a dynamic General Manager to lead our hotel team and drive operational excellence. This role requires a proven track record in hotel leadership, strong financial acumen, and a commitment to guest satisfaction.

You will manage day-to-day operations, develop talent, ensure revenue growth, and uphold Marriott standards while fostering a positive, people-first culture.

Qualifications

• Bachelor's degree in Hotel Management or related business field.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills verbal and written.
• Strong presentation skills and ability to lead team at leadership and hourly level.
• Knowledge of federal, state and local employment laws and regulations.
• High work ethic and self-initiative.

Responsibilities

• Practice a culture of guest service; promote courtesy and positive attitude.
• Anticipate guest needs and maintain positive guest relations.
• Resolve guest complaints to ensure satisfaction.
• Coordinate special programs and incentives to improve guest service.
• Lead the Executive Committee to reach property goals.
• Develop and assure achievement of hotel revenues and profits using forecasting and RevPAR.
• Ensure the property complies with departments and grows business year over year.
• Coach and develop leaders to exceed performance expectations.

Skills

Leadership

Communication

Organizational skills

Financial acumen

Guest satisfaction

Hotel operations

Strategic planning

Staff development

Decision making

Education

Bachelor's degree in Hotel Management or related field

Job description

#26-2896

Location Description

Check out the latest Courtyard design with new looks and styling. Enjoy our in-house Bistro concept for breakfast and dinner. With our creative and inviting flexible spaces to relax and work in, you'll be able to stay refreshed and energized. Enjoy our well-equipped fitness center and heated outdoor rooftop pool.

What We're Looking For

We are seeking a leader who:

• Has previous hotel General Manager or senior hotel leadership experience.
• Understands the full scope of hotel operations.
• Has strong financial and business acumen.
• Demonstrates excellent leadership, communication, and organizational skills.
• Is passionate about developing people and building strong teams.
• Has a proven commitment to guest satisfaction and service excellence.
• Can effectively balance operational priorities with financial goals.
• Leads by example and creates accountability while maintaining a positive work environment.
• Is comfortable making decisions, solving problems, and adapting to changing business needs.
• Has strong knowledge of Marriott standards and hotel operations preferred.

Core Responsibilities:

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, and Competencies:

• Bachelor's degree in Hotel Management or related business field preferred
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Some travel may be required
• Regular attendance according to established guidelines
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
• Professional image as perceived by subordinates, peers, superiors, guests and community
• Must possess basic computational ability
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Maintain calm and professional demeanor in sometimes high pressure situations
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
• Ability to participate in and lead departmental and/or hotel team meetings
• Base Salary:$90,000 – $95,000annually (commensurate with experience, qualifications, and market alignment)
• Bonus:Up to 50% Quarterly incentive plan tied to performance metrics
• Health Benefits:Medical, dental, and vision insurance
• Retirement:401(k) with company match
• Time Off:Paid vacation, holidays, and personal days
• Perks:Discounted hotel stays across the portfolio
• Growth:Career development and advancement opportunities
• Culture:People-first environment focused on excellence and innovation

This is an exciting opportunity for a hospitality professional who wants to lead with purpose and make a difference.

At Courtyard by Marriott Downtown El Paso, your leadership will directly influence our guest experience, associate culture, and overall hotel performance. We are looking for someone who is ready to bring fresh ideas, develop talent, strengthen operations, and help take the hotel to the next level.

If you are an energetic hospitality leader who is ready for your next challenge, we want to hear from you!

Location

El Paso Courtyard Downtown-EPC

Requirements

Courtyard by Marriott Downtown El Paso is seeking a dynamic, experienced, and people-focused General Manager to lead our hotel team and drive operational excellence.We are looking for a hospitality leader who is passionate about creating exceptional guest experiences, developing people, strengthening hotel performance, and building a positive culture where associates can thrive.

As General Manager, you will have the opportunity to make a meaningful impact on the hotel's success by leading day-to-day operations, developing a high-performing team, and ensuring our guests consistently experience the quality and service expected from the Marriott brand.

Status

Full-time

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