Hotel GM: Guest Experience & Operations Leader

Hotel Equities; Fargo (ND); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Performance Bonus

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Career Growth Opportunities

Employee Rates

Job summary

Hotel Equities seeks a dynamic General Manager to lead daily hotel operations, guest satisfaction, and team performance at our Fargo property. You’ll drive financial results, develop leaders, and ensure brand standards are consistently met.

This role requires strategic vision and strong communication to recruit, onboard, coach staff, optimize service delivery, and foster accountability for exceptional guest experiences.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience.
• Previous supervisory or leadership experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
• Drive financial performance by supporting revenue, profitability, labor, and market-share objectives.
• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Hotel Equities seeks a dynamic General Manager to lead daily hotel operations, guest satisfaction, and team performance at our Fargo property. You’ll drive financial results, develop leaders, and ensure brand standards are consistently met.

This role requires strategic vision and strong communication to recruit, onboard, coach staff, optimize service delivery, and foster accountability for exceptional guest experiences.