Hotel General Manager: Visionary Ops & Guest Experience

Crescent Hotels & Resorts; Williamsburg (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

Colonial Williamsburg Foundation seeks a General Manager to oversee the Williamsburg Woodlands hotel operations, ensuring exceptional guest service and maximum occupancy, revenue and cash flow. Lead and motivate management staff, partnering with other unit heads to resolve issues and uphold Forbes-required standards.

The role emphasizes strategic planning, financial control, employee development, and a proactive management culture to deliver outstanding guest experiences and high employee

Qualifications

• Detailed understanding of all resort operations departments.
• Experience in a Union environment is necessary.
• Analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and organizational skills.
• Able to lead teams and manage people effectively.
• Ability to sell strategic decisions to optimize business mix.
• Excellent team leadership and people management skills.
• Ability to work well under pressure in a fast-paced environment.
• Focus on guest needs with calm, courteous service.

Responsibilities

• Full responsibility for the day-to-day operations of the hotel.
• Create an operating environment that ensures consistent guest satisfaction and seamless operations.
• Monitor performance via guest satisfaction systems and financial reports; initiate corrective action as needed.
• Maintain product and service quality standards by evaluating and addressing complaints.
• Develop aggressive long- and short-range financial objectives aligned with ownership’s mission.
• Lead HR and development for staff with a focus on motivation and training.
• Foster an innovative, forward-thinking team attitude and continuous improvement.
• Grow and mentor team members and junior managers.
• Create an open, inclusive management culture across the hotel.
• Oversee policy implementation and training to meet service standards and legal requirements.
• Ensure compliance with Union contracts and fair employment practices.
• Collaborate with other business unit heads to resolve operational challenges.
• Conduct weekly meetings with key reports to align goals and activities.

Skills

Operational knowledge

Union experience

Tech-savvy

Analytical skills

Communication

Strategic selling

Leadership

Pressure handling

Guest focus

Job description

Colonial Williamsburg Foundation seeks a General Manager to oversee the Williamsburg Woodlands hotel operations, ensuring exceptional guest service and maximum occupancy, revenue and cash flow. Lead and motivate management staff, partnering with other unit heads to resolve issues and uphold Forbes-required standards.

The role emphasizes strategic planning, financial control, employee development, and a proactive management culture to deliver outstanding guest experiences and high employee