GENERAL MANAGER - THE WOODLANDS

Crescent Hotels & Resorts; Williamsburg (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

Colonial Williamsburg Foundation seeks a General Manager to oversee the Williamsburg Woodlands hotel operations, ensuring exceptional guest service and maximum occupancy, revenue and cash flow. Lead and motivate management staff, partnering with other unit heads to resolve issues and uphold Forbes-required standards.

The role emphasizes strategic planning, financial control, employee development, and a proactive management culture to deliver outstanding guest experiences and high employee

Qualifications

• Detailed understanding of all resort operations departments.
• Experience in a Union environment is necessary.
• Analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and organizational skills.
• Able to lead teams and manage people effectively.
• Ability to sell strategic decisions to optimize business mix.
• Excellent team leadership and people management skills.
• Ability to work well under pressure in a fast-paced environment.
• Focus on guest needs with calm, courteous service.

Responsibilities

• Full responsibility for the day-to-day operations of the hotel.
• Create an operating environment that ensures consistent guest satisfaction and seamless operations.
• Monitor performance via guest satisfaction systems and financial reports; initiate corrective action as needed.
• Maintain product and service quality standards by evaluating and addressing complaints.
• Develop aggressive long- and short-range financial objectives aligned with ownership’s mission.
• Lead HR and development for staff with a focus on motivation and training.
• Foster an innovative, forward-thinking team attitude and continuous improvement.
• Grow and mentor team members and junior managers.
• Create an open, inclusive management culture across the hotel.
• Oversee policy implementation and training to meet service standards and legal requirements.
• Ensure compliance with Union contracts and fair employment practices.
• Collaborate with other business unit heads to resolve operational challenges.
• Conduct weekly meetings with key reports to align goals and activities.

Skills

Operational knowledge

Union experience

Tech-savvy

Analytical skills

Communication

Strategic selling

Leadership

Pressure handling

Guest focus

Job description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is "that the future may learn from the past" through preserving and restoring 18th-century Williamsburg, Virginia's colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

About The Position

The General Manager is responsible for providing the vision and imagination as well as facilitating and implementing the planning, communication, administration and financial controls resulting in the maximization of occupancy, revenue and cash flow of the overnight guest experience at the Williamsburg Woodlands. Ensures exceptional guest service while continually working to exceed guest expectations. Acts as a leader in the development and motivation of the management staff and creates a work environment that focuses on respect and well being of employees, resulting in exceptional levels of employee performance and satisfaction. Effectively partners with other business unit heads in sharing and resolving common strategic and operating problems. Maintaining all programs required by The Forbes Standards.

Essential Functions

• Full responsibility for the day-to-day operations of the hotel
• Create an operating environment that assures consistent guest satisfaction and seamless operational functionality throughout all hours.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems Such As Revinate and Medallia and financial reports. Initiate corrective action as needed.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action as needed.
• Develop accurate and aggressive long and short-range financial objectives consistent with the ownership's mission.
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, alongside the HR department.
• Develop and maintain an innovative, forward-thinking team attitude, driven to improvement.
• Develop, grow, and mentor team members and junior managers.
• Create a strong, open minded management culture throughout entire hotel
• Develops, implements and monitors policy, guidelines and standards and is responsible for the proper training of all employees in the established standards of service to ensure the highest levels of guest satisfaction.
• Oversees the hiring, training, evaluating and discipline of staff, ensuring that fair and legal practices are followed and that the Collective Bargaining Agreement is followed
• Partners with other Business Unit Heads of the organization to share, brainstorm and develop mutual strategies to resolve operating problems.
• Responsible for adherence to policies and procedures as set forth by the Company relating to employment, environmental health and safety as well as laws relating to the operation
• Conducts a weekly communications meeting with key reports to insure all are aware of goals, objectives and activities within the resort and department.
• Represents the Williamsburg Woodlands in a helpful and hospitable manner to promote goodwill and protect its resources.

Supervision To Be Exercised

Direct: Assistant General Manager, Executive Housekeeper, Guest Service Managers

Required Education And Experience

• Prior experience as General Manager for a major hotel.

Qualifications

• Detailed understanding of all resort operations departments.
• Experience in Union environment necessary
• Technologically savvy, possessing the aptitude and desire to learn new technology in ways that benefit the team and the hotel.
• Analytical skills, as well as problem recognition and resolution skills.
• Excellent communication and organizational skills.
• Able to sell strategic decisions to gain optimal business mix.
• Excellent team leading and people management skills.
• Ability to work well under pressure in a fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous always Compensation Disclaimer: The compensation listed below for this position represents the anticipated hiring range and is provided in accordance with Virginia pay transparency requirements. Actual compensation will be determined based on factors such as the selected candidate's skills, qualifications, experience, education, certifications, internal equity, and the specific requirements of the role.

Compensation Disclaimer

Compensation Disclaimer: The compensation listed below for this position represents the anticipated hiring range and is provided in accordance with Virginia pay transparency requirements. Actual compensation will be determined based on factors such as the selected candidate's skills, qualifications, experience, education, certifications, internal equity, and the specific requirements of the role.

Range: $75,000 to $110,000

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.