Hotel General Manager: Lead Guest Experience & Growth

HOSPITALITY AMERICA, INC.

Roanoke, Northern (VA, KY)

Hybrid

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Competitive salary + bonus

Fun work environment

Training & growth

Medical, Dental, Vision

Paid holidays

401k plan

Job summary

Hospitality America, LLC is seeking a dynamic General Manager for the SpringHill Suites by Marriott Roanoke. You will lead two teams, oversee daily hotel operations, and drive guest satisfaction and revenue through strong leadership and community engagement.

The ideal candidate has proven hospitality leadership, excellent communication, and the ability to develop partnerships with local businesses. You will champion high standards across front desk, housekeeping, F&B, and facilities while

Qualifications

Proven experience managing select service or full-service hotels.
Strong leadership with the ability to inspire and motivate a diverse team.
Excellent communication and interpersonal skills.

Responsibilities

Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows.
Actively engage in the local community to increase brand awareness via memberships, charitable activities, and networking events.
Foster partnerships with local businesses to enhance guest experiences and drive revenue.
Establish and maintain high operational standards across housekeeping, front desk, food & beverage, and facilities management.
Implement strategies to enhance revenue generation, cost control, and operational efficiency.
Continuously evaluate and improve processes to boost guest satisfaction and profitability.