Hotel General Manager | Guest Experience Leader

TKO Hospitality; Lewes, Northern (DE, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employer Paid Life Insurance

Other Supplemental Benefits

Employer Matched 401K

Hotel Room Discounts across multiple品牌

Enhanced paid vacation, sick time and

Job summary

TKO Hospitality seeks a dynamic General Manager to lead Hyatt House Lewes Rehoboth Beach operations. You will steer strategic planning, manage the annual budget, and oversee guest satisfaction and profitability, while guiding a diverse team across departments.

The role requires strong leadership, P&L acumen, and a proven track record in hotel management to achieve growth and maintain outstanding guest experiences.

Qualifications

• A university degree in hotel management or a related field is preferred.
• Minimum of 3 years of Department Head level experience in a branded upscale/boutique full service hotel.
• Hotel opening or re-positioning experience is preferred.
• Minimum of 2 years of A La Carte Restaurant and/or Banquet Management experience.
• Proficient with Microsoft Office.
• Knowledge of hotel PMS and POS systems is a plus.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must have outstanding customer service to internal and external guests.

Responsibilities

• Oversee the overall operations of the hotel.
• Ensure full compliance with hotel operating controls, SOPs, policies, procedures and brand standards.
• Handling complaints and overseeing the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Deliver hotel budget goals and set other short and long-term strategic goals for the property.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels/resort revenue through innovative sales practices and yield management programs.
• Act as a final decision maker in hiring key team members.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the team to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Embraces TKo’s Culture of CARE and creates this culture within the hotel.
• Actively engaged in the sales process and takes part in new client acquisition along with the sales team.
• Responsible for operating the hotel within the Occupational Health & Safety Act, fire regulations and other legal and regulatory requirements.

Skills

Leadership

P&L Management

Budgeting

Hotel Operations

Staff Development

Sales & Revenue Growth

Education

University degree in hotel management or related field

Tools

PMS systems

POS systems

Microsoft Office

Job description

TKO Hospitality seeks a dynamic General Manager to lead Hyatt House Lewes Rehoboth Beach operations. You will steer strategic planning, manage the annual budget, and oversee guest satisfaction and profitability, while guiding a diverse team across departments.

The role requires strong leadership, P&L acumen, and a proven track record in hotel management to achieve growth and maintain outstanding guest experiences.