Hotel General Manager: Lead Guest Experience & Ops

Resolute Road Hospitality; Lehi (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Employee Assistance Program

Referral Program

Job summary

Resolute Road Hospitality seeks a General Manager to lead daily hotel operations with a focus on guest satisfaction, team development, and financial performance. You will uphold brand standards and drive excellence while fostering integrity and grit across a Stronger Together culture.

Prepare and execute strategic plans, oversee departments, and mentor staff to deliver exceptional guest experiences within a dynamic, multi-department environment.

Qualifications

• Bachelor's degree preferred in Hospitality or related field.
• 5-7 years of experience in full-service hotel operations required.
• 10+ years of experience preferred.
• Previous General Manager experience strongly preferred.
• Experience with branded hotel systems and standards.

Responsibilities

• Oversee daily hotel operations including housekeeping, front desk, F&B, sales, and maintenance.
• Ensure staff training on safety and standard operating procedures.
• Manage HR functions including hiring, retention, and team development.
• Conduct regular staff meetings and promote company culture and values.
• Respond to guest feedback with professionalism and urgency.
• Monitor brand satisfaction scores and guest experience metrics.
• Maintain operational efficiency, service quality, and standards compliance.
• Manage inventories, purchasing, and invoice approvals.
• Participate in sales and revenue management efforts.
• Coordinate capital improvement projects and protect hotel assets.
• Set and achieve operational goals and profitability targets.
• Perform other duties as assigned.

Skills

Leadership

Hospitality operations

Staff development

Strategic thinking

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Microsoft Office

Hotel operating systems

Job description

Resolute Road Hospitality seeks a General Manager to lead daily hotel operations with a focus on guest satisfaction, team development, and financial performance. You will uphold brand standards and drive excellence while fostering integrity and grit across a Stronger Together culture.

Prepare and execute strategic plans, oversee departments, and mentor staff to deliver exceptional guest experiences within a dynamic, multi-department environment.