Hotel General Manager: Guest Experience & Growth

Ignite Hotels; Boise (ID); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels is seeking a General Manager for the Red Lion Boise Downtowner in Boise, ID. You will lead hotel operations, drive guest satisfaction, revenue, and cost-control while managing the leadership team and upholding brand standards.

You will oversee budgets, P&L, and KPIs, coordinate staff development, and ensure exceptional service, alignment with company policy, and community representation.

Qualifications

• Minimum 3–5 years of hotel leadership experience.
• Proven experience managing budgets, P&L, and operational KPIs.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience).

Responsibilities

• Lead hotel operations to achieve guest satisfaction, revenue, and cost-control goals.
• Prepare and manage the annual operating budget; monitor P&L performance and KPIs.
• Oversee expense control and departmental performance management.
• Develop and submit quarterly operating plans with measurable action items.
• Maintain brand, product, and service standards across all departments.
• Conduct weekly leadership and staff meetings; set clear expectations and follow-through.
• Coach department leaders on procedures, service standards, goal setting, and daily operations.

Skills

Leadership

Budget management

PMS experience

Microsoft Office

Public speaking

Staff development

Education

Bachelor’s degree in Hospitality Management or related field

Tools

PMS systems

Job description

Ignite Hotels is seeking a General Manager for the Red Lion Boise Downtowner in Boise, ID. You will lead hotel operations, drive guest satisfaction, revenue, and cost-control while managing the leadership team and upholding brand standards.

You will oversee budgets, P&L, and KPIs, coordinate staff development, and ensure exceptional service, alignment with company policy, and community representation.