Hotel General Manager: Growth, Ops & Guest Experience

InTown Suites; Chester (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision, life and short

401k with company match

3 weeks of PTO

Sundays off

Weekly payroll

Career growth opportunities

Easy to follow training programs &

Job summary

InTown Suites in Chester, VA is seeking a General Manager to oversee daily property operations, financial performance, and the guest experience at our Chester location.

You will recruit and train staff, manage front desk operations and payroll, drive revenue through pricing, local marketing, and cost control, and maintain strong relationships with guests and local authorities to ensure high-quality service and a safe, welcoming environment.

Qualifications

• Essentials: valid driver’s license, English language proficiency, ability to read and interpret reports, mathematical skills to forecast revenue and costs, general computer proficiency, knowledge of Front Office operations, ability to manage multiple front office positions, strong communication, willingness to work long hours and adapt to business conditions.

Responsibilities

• Recruit, interview and hire property staff.
• Training, development and support of staff.
• Oversee office operations, including check-in/check-out, cash handling, bookkeeping and payroll.
• Ensure excellent guest service and safety.
• Identify and manage maintenance and repair needs.
• Assist with capital expenditure projects.
• Monitor life/safety issues and inspections.
• Drive revenue through pricing and local marketing.
• Meet budgets through cost and inventory control.

Skills

Driver's license

English fluency

Front Office knowledge

Computer proficiency

Financial literacy

Guest service

Communication skills

Supervisory experience

Multitasking

Time management

Education

High school diploma

Management experience

Job description

InTown Suites in Chester, VA is seeking a General Manager to oversee daily property operations, financial performance, and the guest experience at our Chester location.

You will recruit and train staff, manage front desk operations and payroll, drive revenue through pricing, local marketing, and cost control, and maintain strong relationships with guests and local authorities to ensure high-quality service and a safe, welcoming environment.