Hotel General Manager - Drive Growth & Guest Service

Crestline Hotels & Resorts; Longmont (CO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health and Welfare plans (Medical/Dent

Travel discounts

401k Savings Plan with Company Match

Job summary

Crestline Hotels & Resorts is hiring a General Manager for the Fairfield Inn & Suites in Longmont/Boulder. The role provides guidance to a multi-million dollar business unit with strong leadership and a focus on exceptional customer service on the hotel floor.

Key focus areas include balancing strategic planning with hands-on execution, developing associates, growing market share, and interacting with hotel ownership and corporate staff.

Qualifications

• 2+ years General Manager experience within a busy select service hotel.
• Proficient in email communication and extracting data from spreadsheets.
• Experience with hotel information systems and accounting systems.
• Premium brand experience (Hilton, Hyatt, Marriott or IHG) preferred.

Responsibilities

• Focus on Crestline’s Revenue Index, Flex/Flow, and Guest Satisfaction – influence and improve these metrics.
• Staff optimization: develop a plan for leaders to understand their mission and deliver unparalleled service within 30 days.
• Develop relationships with Hotel Ownership and Field/Corporate staff within the first 30 days.
• Collaborate with onsite Sales and Regional Director of Sales and corporate Sales & Marketing leadership.

Skills

Leadership

Customer service

Strategic planning

Communication

Tools

Hotel PMS

Accounting systems

Spreadsheets

Job description

Crestline Hotels & Resorts is hiring a General Manager for the Fairfield Inn & Suites in Longmont/Boulder. The role provides guidance to a multi-million dollar business unit with strong leadership and a focus on exceptional customer service on the hotel floor.

Key focus areas include balancing strategic planning with hands-on execution, developing associates, growing market share, and interacting with hotel ownership and corporate staff.