Hotel GM: Lead Service Excellence & Growth

Crestline Hotels & Resorts; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a General Manager to provide strong leadership and exceptional customer service for one of its multi-million dollar hotel units. The role requires balancing strategic planning with hands-on execution in a fast-paced environment.

The GM will foster team cohesion, maximize individual potential, and drive revenue growth while maintaining market share. Interaction with ownership, senior leaders, and corporate staff is essential to align hotel and company goals.

Qualifications

• Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager.
• Computer and Office skills required – must communicate effectively by email and decipher information from spreadsheets/databases.
• Experience with hotel information systems and accounting systems relevant to the brand.
• Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG).

Responsibilities

• Balance strategic planning with hands-on execution on the hotel floor.
• Develop cohesion with associates and maximize each one’s potential.
• Grow market share and prospect new business within the market against competitors.
• Interact with Hotel Ownership, key leaders/staff, and corporate teams to align objectives.

Job description

Crestline Hotels & Resorts is seeking a General Manager to provide strong leadership and exceptional customer service for one of its multi-million dollar hotel units. The role requires balancing strategic planning with hands-on execution in a fast-paced environment.

The GM will foster team cohesion, maximize individual potential, and drive revenue growth while maintaining market share. Interaction with ownership, senior leaders, and corporate staff is essential to align hotel and company goals.