Hotel General Manager (Dayton)

The Bright Mgmt; Dayton (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic General Manager to lead their Dayton location. This role involves maximizing operational efficiency and guest satisfaction while managing a dedicated team. The ideal candidate will have extensive experience in hotel management and a passion for enhancing the guest experience. With a focus on health and wellness, this position offers the opportunity to shape the future of the Vitality Hotels brand. Join a forward-thinking company that values innovation and teamwork in creating memorable stays for guests.

Benefits

100% company-paid medical, dental, and vision insurance

401K with up to 4% match

Generous Paid Time Off

Flexible Spending Account (FSA)

Health Savings Account (HSA) options

Voluntary Life Insurance

Qualifications

• 7-10 years of hotel management experience required.
• Experience with high-quality guest service and profitability metrics.

Responsibilities

• Oversee all aspects of hotel operations including staffing and guest satisfaction.
• Manage budgets, forecasts, and financial reports to maximize profitability.

Skills

Guest Service Management

Profitability Metrics

Leadership Skills

Event Management

Education

Bachelor's Degree

Tools

Basic Computer Skills

Job description

Company Highlights

The Bright Hospitality Management is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest, driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels.

Perks

• 100% company-paid premium for employee-only coverage on select Medical, Dental, and Vision Insurance plans
• 401K program with up to a 4% match and full vesting from day one
• Generous Paid Time Off – 2 weeks annually to recharge and relax
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options for added financial flexibility
• Voluntary Life Insurance to provide additional coverage for you and your loved ones

Purpose Of The Role

The Dayton Vitality Hotel is looking for an experienced, organized, and confident General Manager to join our team with energy and enthusiasm. The General Manager will be responsible for all aspects of the hotel property including operations, staffing, and overall guest satisfaction. This may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The role focuses on maximizing operational efficiency and profitability.

Responsibilities include maintaining operating costs, budgets, and forecasts, overseeing property maintenance and appearance, and making strategic operational and budget decisions. The goal is to continually improve guest and employee satisfaction and maximize financial performance while ensuring standards and procedures are followed. The General Manager leads specific teams and helps meet or exceed property goals.

Responsibilities

Leading Operations Team

• Translate goals related to guest tracking and productivity to the team
• Create a motivating, empowering, and team-oriented environment
• Analyze guest and employee satisfaction results and develop improvement plans
• Ensure the team has adequate resources and capabilities
• Lead by example with confidence, energy, and enthusiasm
• Help employees understand and exceed guest expectations
• Develop and implement strategies to enhance guest satisfaction and hotel performance

Managing Property Operational Functions

• Follow property-specific recovery plans
• Enhance brand presence through marketing and networking
• Ensure compliance with standards, policies, and regulations
• Oversee daily operations across departments
• Publish guest satisfaction results timely
• Address employee concerns proactively
• Maintain professionalism and courtesy with staff and guests
• Communicate goals and results regularly
• Conduct semiannual staff meetings
• Assist with scheduling and cross-training
• Experience with hotel openings is a plus

Managing Activities Affecting Guest Experience

• Maintain excellent service scores and follow up on feedback
• Be approachable and responsive to guests
• Handle guest concerns proactively
• Ensure staff meet hospitality standards

Managing Profitability

• Perform quality audits and control key management
• Manage budgets, forecasts, and financial reports
• Control expenses while maintaining quality
• Identify revenue opportunities and implement strategies
• Develop relationships with clients and partners
• Review performance data to improve productivity and profitability
• Balance guest experience with financial goals
• Collaborate with sales and revenue teams on pricing and promotions

Conducting Human Resources Activities

• Participate in hiring decisions
• Ensure thorough onboarding
• Develop staff motivation and development programs

Qualifications, Skills, Abilities, and Experience

• Experience managing high-quality guest service
• Experience with profitability metrics and reporting
• Experience with hotel openings, especially with convention centers or government partnerships
• Proven ability to develop F&B strategies and large-scale event management
• Experience working with government officials and regulatory compliance
• Collaborative leadership skills
• Ability to motivate teams and demonstrate strong leadership

Physical Requirements

Must meet physical demands such as standing, walking, lifting up to 25 lbs, and working in various conditions. Reasonable accommodations may be provided for disabilities.

Requirements

Ability to communicate effectively, work varied hours, and work on-site. Ability to work nights, weekends, and holidays as needed.

Minimum Qualifications

• Bachelor’s degree or equivalent experience
• 7-10 years hotel management experience
• Experience with hotel pre-opening and high-volume F&B operations
• Leadership experience
• Basic computer skills
• Ability to relocate or commute to the site

Schedule / Travel Requirements

• Must work on-site
• Flexible hours including nights, weekends, and holidays