Hotel General Manager

RAM Hotels; Phenix City (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health, dental, and vision insurance

Paid time off

Employee hotel discounts

Retirement plan options

Professional development opportunities

Job summary

RAM Hotels in Phenix City, Alabama seeks an experienced Hotel General Manager to oversee all hotel operations. You will lead daily activities, drive guest satisfaction, manage staff performance, and ensure profitability across departments.

You will develop budgets, monitor revenue, ADR, and RevPAR, and partner with sales to maximize occupancy. A strong leadership mindset, excellent communication, and hands-on problem solving are essential for success.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• 5+ years of hotel management experience with leadership responsibilities.
• Strong knowledge of hotel operations, budgeting, and customer service.
• Excellent leadership, communication, and problem-solving skills.
• Experience with hotel management software and PMS systems.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services.
• Ensure compliance with company policies, brand standards, and local regulations.
• Maintain high standards of cleanliness, safety, and guest satisfaction.
• Monitor operational efficiency and implement process improvements.
• Recruit, train, supervise, and evaluate department managers and hotel staff.
• Foster a positive, professional, and service-oriented work environment.
• Conduct performance reviews and support employee development.
• Manage staffing schedules and labor costs.
• Address guest concerns and resolve escalated issues promptly.
• Ensure exceptional customer service standards are consistently maintained.
• Monitor guest feedback and online reviews to improve service quality.
• Develop and manage hotel budgets.
• Monitor revenue, expenses, payroll, and profitability.
• Analyze financial reports and implement strategies to improve performance.
• Drive occupancy, ADR, and RevPAR goals.
• Support sales and marketing initiatives to maximize occupancy and revenue.
• Build relationships with corporate clients, travel partners, and local businesses.
• Identify opportunities for growth and market expansion.
• Ensure compliance with health, safety, labor, and licensing regulations.
• Maintain security and emergency procedures.
• Oversee property maintenance and vendor relationships.

Skills

Leadership

Operations management

Budgeting

Customer service

PMS software

Strategic planning

Staff development

Education

Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Revenue management software

Job description

We are seeking an experienced and customer-focused Hotel General Manager to oversee all aspects of hotel operations. The ideal candidate will lead daily operations, drive guest satisfaction, manage staff performance, ensure financial profitability, and maintain high service standards across all departments.

The Hotel General Manager will be responsible for creating an exceptional guest experience while achieving operational and revenue goals.

Key Responsibilities

Operations Management

• Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services
• Ensure compliance with company policies, brand standards, and local regulations
• Maintain high standards of cleanliness, safety, and guest satisfaction
• Monitor operational efficiency and implement process improvements

Staff Leadership

• Recruit, train, supervise, and evaluate department managers and hotel staff
• Foster a positive, professional, and service-oriented work environment
• Conduct performance reviews and support employee development
• Manage staffing schedules and labor costs

Guest Experience

• Address guest concerns and resolve escalated issues promptly
• Ensure exceptional customer service standards are consistently maintained
• Monitor guest feedback and online reviews to improve service quality

Financial Management

• Develop and manage hotel budgets
• Monitor revenue, expenses, payroll, and profitability
• Analyze financial reports and implement strategies to improve performance
• Drive occupancy, ADR, and RevPAR goals

Sales & Business Development

• Support sales and marketing initiatives to maximize occupancy and revenue
• Build relationships with corporate clients, travel partners, and local businesses
• Identify opportunities for growth and market expansion

Compliance & Safety

• Ensure compliance with health, safety, labor, and licensing regulations
• Maintain security and emergency procedures
• Oversee property maintenance and vendor relationships

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• 5+ years of hotel management experience, including leadership responsibilities
• Strong knowledge of hotel operations, budgeting, and customer service
• Excellent leadership, communication, and problem-solving skills
• Experience with hotel management software and PMS systems
• Ability to work flexible schedules including weekends and holidays

Preferred Skills

• Multi-department leadership experience
• Strong financial and analytical abilities
• Conflict resolution and decision-making skills
• Knowledge of hospitality industry trends and best practices
• Brand experience with major hotel chains preferred

Compensation & Benefits

• Competitive salary
• Performance bonuses
• Health, dental, and vision insurance
• Paid time off
• Employee hotel discounts
• Retirement plan options
• Professional development opportunities

We are looking for a dynamic leader who is passionate about hospitality and committed to delivering outstanding guest experiences. If you thrive in a fast-paced environment and have a proven track record in hotel management, we encourage you to apply.