Hotel General Manager

Hilton Garden Inn Bozeman; Bozeman (MT); On-site; USD 90,000 - 150,000; Full time

Job summary

Hilton Garden Inn Bozeman seeks a Hotel General Manager to lead all aspects of the property, from operations to guest satisfaction and revenue growth.

You will supervise departments, manage budgets, and ensure brand standards, while building a strong team culture and delivering exceptional service.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• 5+ years of progressive hotel management experience, including senior leadership or General Manager responsibility
• Strong financial acumen, including experience with budgets, P&L statements, and revenue management
• Proven ability to lead, develop, and retain high-performing teams
• Excellent communication, leadership, and decision-making skills
• Strong guest-service orientation with a commitment to operational excellence
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with hotel management systems and business software; experience with HR/payroll platforms preferred
• Ability to work flexible hours, including evenings, weekends, and holidays as needed

Responsibilities

• Provide overall leadership and direction for all hotel departments, including Front Office, Housekeeping, Maintenance, Food & Beverage (if applicable), and Sales
• Serve as the primary point of contact between hotel ownership and on-site operations
• Oversee financial performance, including budgeting, forecasting, revenue management, and cost control
• Ensure high standards of guest satisfaction, service quality, and brand consistency
• Recruit, hire, train, and manage department leaders and hotel staff
• Establish performance expectations, conduct evaluations, and implement corrective action when necessary
• Ensure compliance with all local, state, and federal regulations, including employment, safety, and health standards
• Oversee vendor relationships, contracts, and capital improvement initiatives
• Monitor property condition and ensure preventative maintenance and safety programs are effectively executed
• Analyze operational data and KPIs to drive continuous improvement and informed decision-making
• Lead and support a positive workplace culture aligned with company values

Skills

Leadership

Financial acumen

Guest service orientation

Communication

Multitasking

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Hotel management systems

HR/payroll platforms

Job description

Job Summary

The Hotel General Manager is responsible for the overall leadership, performance, and profitability of the hotel. Reporting directly to ownership, this role oversees all hotel operations, including guest experience, financial performance, staffing, and property standards. The General Manager provides strategic direction while remaining hands-on with daily operations to ensure exceptional service, operational excellence, and alignment with ownership objectives.

Key Responsibilities

• Provide overall leadership and direction for all hotel departments, including Front Office, Housekeeping, Maintenance, Food & Beverage (if applicable), and Sales
• Serve as the primary point of contact between hotel ownership and on-site operations
• Oversee financial performance, including budgeting, forecasting, revenue management, and cost control
• Ensure high standards of guest satisfaction, service quality, and brand consistency
• Recruit, hire, train, and manage department leaders and hotel staff
• Establish performance expectations, conduct evaluations, and implement corrective action when necessary
• Ensure compliance with all local, state, and federal regulations, including employment, safety, and health standards
• Oversee vendor relationships, contracts, and capital improvement initiatives
• Monitor property condition and ensure preventative maintenance and safety programs are effectively executed
• Analyze operational data and KPIs to drive continuous improvement and informed decision-making
• Lead and support a positive workplace culture aligned with company values

Skills and Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• 5+ years of progressive hotel management experience, including senior leadership or General Manager responsibility
• Strong financial acumen, including experience with budgets, P&L statements, and revenue management
• Proven ability to lead, develop, and retain high-performing teams
• Excellent communication, leadership, and decision-making skills
• Strong guest-service orientation with a commitment to operational excellence
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with hotel management systems and business software; experience with HR/payroll platforms preferred
• Ability to work flexible hours, including evenings, weekends, and holidays as needed