Hotel General Manager

Extended Stay America; Springdale (OH, AR); On-site; USD 53,000 - 76,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated General Manager to oversee hotel operations and enhance guest satisfaction. This role is pivotal in ensuring that the hotel meets its financial goals while maintaining high standards of service and associate satisfaction. With responsibilities ranging from managing staff and conducting inspections to ensuring compliance with brand standards, this position offers a dynamic work environment where leadership and commitment to excellence are paramount. If you are passionate about hospitality and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Weekly Pay

Medical, Dental, Vision Insurance

401(k) plan

Paid Time Off

Employee Assistance Program

Discounts through Employee Perks Program

Flexible Spending Accounts

Long Term Disability

Recognition programs

Great working environment

Qualifications

• 3+ years of experience in hospitality management required.
• Valid driver's license and successful motor vehicle check required.

Responsibilities

• Ensure guest satisfaction and manage overall customer experience.
• Drive a positive work environment through teamwork and recognition.

Skills

Hospitality Management

Customer Experience

Effective Communication

Team Leadership

Bilingual (Spanish)

Education

2-Year Degree

Tools

Basic Computer Skills

Job description

POSITION PURPOSE AND SUMMARY

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.

Watch A Day in the Life video for General Manager: https://vimeo.com/showcase/5180017/video/265597879

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
• Ensures all guest-related issues are resolved in line with company goals
• Ensures rooms are Guest Ready, adhering to cleanliness standards; maintains public areas; completes Green Shield program on schedule
• Performs daily room and Guest Ready inspections
• Manages ESA Brand Standards and pursues continuous improvement
• Follows proper recruiting, interviewing, screening, and hiring procedures
• Onboards and trains new associates, including Best Day Ever and Extended Stay University courses
• Drives a positive work environment through teamwork, leading by example with energy, enthusiasm, and recognition
• Partners with District Manager to optimize associate performance, including coaching and enforcing policies
• Conducts daily team meetings to communicate updates and hotel needs
• Provides team members with necessary tools and supplies
• Maintains appropriate PAR levels, manages purchases within budget and approved vendors
• Manages room occupancy to keep guest rooms in service
• Controls labor expenses by approving daily punches and monitoring productivity reports
• Handles cash management and ensures timely collection of guest balances
• Achieves quality lead generation quotas through various market and lead management activities
• Upholds ESA standards and policy compliance
• Ensures bank deposits are completed per policy
• Performs competitive surveillance (Sales Drive Bys)

OTHER DUTIES

• Reviews in-house rates
• Adheres to employment laws and regulations
• Performs duties across hotel operations as needed
• Manages an Assistant General Manager / Team Leader
• Monitors guest experience and social media to address issues promptly

BENEFITS

• Weekly Pay!
• Competitive wages
• Great working environment
• Recognition programs
• Medical, Dental, Vision Insurance
• Flexible Spending Accounts
• Employer Paid Life and AD&D Insurance
• Long Term Disability
• Optional voluntary benefits
• 401(k) plan
• Paid Time Off
• Employee Assistance Program
• Discounts through Employee Perks Program

Compensation

Pay ranges vary by location and experience. For Colorado, Washington, California: $53,000 - $76,000 annually. For New York City: $57,000 - $87,000 annually. ESA Management, LLC is an Equal Opportunity Employer.

MINIMUM QUALIFICATIONS

At least three years of related hospitality management experience; customer experience required. Valid driver's license and successful motor vehicle check required.

PREFERRED QUALIFICATIONS

2-year degree preferred; basic computer skills; ability to manage multiple projects; bilingual in Spanish beneficial.

ENVIRONMENTAL JOB REQUIREMENTS

Work may involve outdoor conditions, exposure to mechanical parts, chemicals, and travel. Ability to lift up to 25 pounds occasionally.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Proficiency in English; effective communication; ability to manage staff and projects; conversational Spanish preferred.