Hotel General Manager

Rebel Hotel Company; New York (NY); On-site; USD 180,000 - 210,000; Full time

Job summary

A luxury boutique hotel in New York seeks a visionary General Manager to enhance operations and deliver exceptional guest experiences. The ideal candidate should possess extensive hospitality experience, strong leadership skills, and a commitment to excellence in service quality. Responsibilities include overseeing daily operations, strategic planning, and maintaining profitability. Join us to shape the future of our hotel in a vibrant community.

Qualifications

• Proven experience as a Luxury General Manager or senior leader in luxury hospitality.
• Exceptional leadership, organizational, and problem-solving skills.
• Ability to inspire, mentor, and lead diverse teams.

Responsibilities

• Develop and execute strategic plans to drive revenue and guest satisfaction.
• Oversee operations across all departments to maintain service standards.
• Manage budgets, financial reporting, and compliance with regulations.

Skills

Leadership

Financial Acumen

Problem Solving

Communication

Interpersonal Skills

Education

Bachelor's degree in hospitality management or related field

Job description

Job Title: General Manager

Location: The Smyth Tribeca Hotel - New York, NY - On-Site, In Person Position

Department: Operations

FLSA Status: Exempt

Reports to: Regional VP of Operations

Job Summary: We are seeking a visionary and dynamic General Manager to lead our luxury boutique hotel to new heights of excellence. The ideal candidate will bring a wealth of hospitality experience, a passion for exceptional guest experiences, and the ability to inspire and guide a high-performing team. As General Manager, you will oversee all aspects of the hotel's operations, ensuring seamless functionality, profitability, and alignment with our brand's commitment to luxury and personalized service.

Leadership Responsibilities

• Develop and execute strategic plans to drive revenue, guest satisfaction, and brand reputation while staying ahead of industry trends.
• Be accountable for the responsibilities of department heads
• Create a positive team-oriented environment that focuses on the guest, through employee development and motivation.
• Oversee daily operations across all departments, including Front Office, Housekeeping, Food & Beverage, and Spa, to maintain the highest standards of service and quality.
• Serve as the hotel's ambassador, building relationships with guests, partners, and the local community to enhance the hotel's reputation and visibility.
• Champion a culture of hospitality excellence by delivering personalized, world-class guest experiences and exceeding expectations at every touchpoint
  
  

Administrative Responsibilities

• Ensure full compliance with company operating controls, SOPs, policies, procedures, and service standards.
• Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing, and sales Plan and Capital Budget.
• Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.
• Ensure compliance with all legal, safety, and health regulations, as well as company policies and standards.
• Manage budgets, financial reporting, and cost control to ensure the hotel meets or exceeds revenue and profitability targets.
  
  

Required Skills, Experience And Knowledge

• Proven experience as a Luxury General Manager or in a senior leadership role within the luxury hospitality sector.
• Exceptional leadership, organizational, and problem-solving skills.
• Deep understanding of boutique hotel operations and a passion for delivering personalized guest experiences.
• Strong financial acumen, with experience managing budgets and financial performance.
• Ability to inspire, mentor, and lead a diverse team in a high-pressure environment.
• Excellent communication and interpersonal skills, with a focus on building meaningful relationships.
• Bachelor's degree in hospitality management, Business, or a related field (preferred).
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
  
  

Salary Range: $180,000 - $210,000 annually