Director of Housekeeping

Marcus Hotels & Resorts; Madison (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Department Head bonus

Free meal every shift

Room discounts across Marcus Hotels & 

Discounts at Marcus Restaurants

Free parking

Theatre coupons

Job summary

Marcus Hotels & Resorts, Hilton Madison Monona Terrace, seeks a Director of Housekeeping to lead recruitment, training, and performance while managing budgets and operational standards. You will ensure spotless guest rooms and public areas, collaborate with Front Office, and drive guest satisfaction through proactive service improvements.

The role requires 4+ years at director or assistant director level in a similar resort setting, with strong communication skills and flexible scheduling.

Qualifications

• Degree in hospitality or related field preferred.
• Four or more years as a Director or Assistant Housekeeper in a property of similar size.
• Bilingual in Spanish is helpful.
• Strong written and verbal communication is required.
• Able to read and interpret business records, reports and financial information.
• Flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Lead recruitment, hiring, onboarding, and staffing initiatives within Housekeeping to ensure coverage and excellence.
• Provide strategic leadership, coaching, training, and development for housekeeping staff and managers.
• Oversee performance management, evaluations, recognition, and career planning.
• Develop and manage departmental budgets, labor costs, linen inventories, equipment, and supplies.
• Ensure highest standards of cleanliness and maintenance in guestrooms and public areas.
• Drive guest satisfaction by delivering exceptional housekeeping services and addressing concerns.
• Maintain room status reporting and collaborate with Front Office and Rooms Division.
• Lead meetings and communicate KPIs, service standards, safety initiatives, and priorities.
• Analyze payroll, purchasing, productivity, and quality metrics to improve results.
• Partner with cross-functional leaders to support operational excellence.

Skills

Leadership

Budgeting

Staffing

Communication

Time management

Customer service

Operational excellence

Education

Degree in hospitality or related field

Job description

Are you passionate about hospitality and eager to make a lasting impact with one of the most recognized names in the industry? The Hilton Madison Monona Terrace is seeking a Director of Housekeeping. In this role, you'll manage and coordinate all facets of Housekeeping throughout the resort by ensuring high levels of guest service and satisfaction with cleanliness and comfort of guest facilities. If you’re passionate about upholding exceptional standards, thrive in a fast-paced environment, and are ready to make an impact, we want you on our team! At Hilton Madison Monona Terrace, we don’t just offer a place to stay — we create unforgettable experiences. Nestled in the heart of downtown Madison, our upscale hotel is renowned for its outstanding service and warm hospitality. But what truly sets us apart is our commitment to our people. Here, you’ll find more than just a job — you’ll discover a supportive community where associates are empowered to grow, succeed, and make a lasting impact. From collaborating with passionate hospitality professionals to learning from experienced leaders, every day brings opportunities to excel. Come be a part of something truly special at Hilton Madison Monona Terrace — where your passion and dedication will shine.

What will you be doing?

• Lead all recruitment, hiring, onboarding, and staffing initiatives within the Housekeeping Department to ensure appropriate coverage and operational excellence.
• Provide strategic leadership, coaching, training, and development for housekeeping associates and managers, fostering a culture of accountability, engagement, and continuous improvement.
• Oversee associate performance management, including evaluations, recognition, corrective action, and career development planning.
• Develop and manage departmental budgets, labor costs, linen inventories, equipment, and operating supplies to achieve financial and operational objectives.
• Ensure the highest standards of cleanliness, presentation, and maintenance are consistently maintained throughout guestrooms and public areas.
• Drive guest satisfaction by delivering exceptional housekeeping services and proactively addressing service opportunities and guest concerns.
• Maintain accurate room status reporting and collaborate closely with Front Office and Rooms Division leadership to support efficient hotel operations.
• Lead departmental meetings and communicate key performance metrics, service standards, safety initiatives, and operational priorities with housekeeping leadership and associates.
• Analyze departmental performance, including payroll, purchasing, productivity, and quality metrics, implementing action plans to improve results and meet budget goals.
• Partner with cross-functional hotel leaders to support operational excellence, enhance the guest experience, and achieve overall property objectives.
• Other duties as assigned.

What do you bring to the role?

• Degree in hospitality or related field preferred.
• Prior experience in resort housekeeping with four or more years as a Director or Assistant Housekeeper in a property of similar size.
• Bilingual in Spanish is helpful.
• Strong written and verbal communication is required.
• Ability to read and interpret business records, statistical reports and financial information.
• Must be able to work in a fast paced environment.
• Passionate about hospitality and customer service driven.
• Possesses strong organizational /time management skills.
• Able to develop camaraderie with team members.
• Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
• Ability to hold yourself, employees, and organizations accountable for their actions.
• Ability to maintain composure and remain pleasant under high pressure situations.
• Flexible schedule including days, nights, weekends and holidays.

What’s in it for you?

• Eligible for Department Head bonus
• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Salary Estimate: $65,000 - $75,000/year

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 18 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Madison Monona Terrace is an equal opportunity employer.