Hotel General Manager

Original Ventures; Lincoln (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Join a leading family-owned boutique hotel as an Operations Manager in Arizona. You will lead a high-performing team, elevate guest experiences, and ensure operational excellence in a beautiful mountain setting. This role requires hands-on leadership and a passion for hospitality.

Qualifications

• 5+ years in hospitality, cleaning, or retail, with 3+ in a management role.
• Master of systems, scheduling, and solving problems.

Responsibilities

• Lead day-to-day operations and manage teams.
• Ensure guest experience and quality control.
• Conduct walkthroughs and oversee maintenance.

Skills

Guest Service

Team Management

Problem Solving

Job description

Ready to run a dream destination? Become the Operations Manager at The Strawberry Inn! Imagine this: you're not just working another job—you’re leading the heartbeat of Arizona’s most charming mountain getaway. You’re not stuck in a cubicle—you’re immersed in Ponderosa pines, fresh air, and freedom. And you're not just managing operations—you’re building unforgettable guest experiences that inspire repeat bookings, glowing reviews, and legacy-level impact. Sounds like your calling? Then keep reading.

About The Strawberry Inn

We’re not your average boutique hotel—we’re a movement. A family-owned, values-driven brand that’s rewriting the rules of rural hospitality. Nestled in the scenic haven of Strawberry, Arizona, our one-of-a-kind destination includes 30 curated properties consisting of hotel rooms, tiny cottages, vintage airstreams, and more—all crafted to deliver rest, reconnection, and remarkable moments to guests year-round. The Strawberry Inn is part of Original Ventures, and we’re growing fast. But not at the expense of what matters. We believe in excellence, ownership, and servant leadership—backed by real systems and a commitment to doing things right. Now, we need a champion General Manager to help lead the charge.

Responsibilities

1. The Opportunity: This isn’t just operations. This is leadership on location. You’ll own the day-to-day rhythm of our property: managing teams, elevating guest experiences, and ensuring our brand shines through in every detail—from clean linens to concierge-level care. And here's the truth: you’ve gotta love to get your hands dirty. If folding laundry, fixing a light bulb, or jumping in to save the day feels beneath you, this isn’t your role. But if you want to run a high-performing team, keep a stunning property humming, and become the face of one of Arizona’s most beloved boutique destinations, you’re our person.
2. Your Mission:
   1. Guest Experience Leadership: Be the go-to contact for guests (especially after-hours) and own the WOW factor in every stay.
   2. Team Management: Recruit, coach, and lead cleaning & support staff with care, accountability, and results.
   3. Quality Control: Conduct walkthroughs, manage inventory, oversee laundry systems—every detail matters.
   4. Operations Oversight: Ensure safety, aesthetics, and maintenance are on point across all spaces.
   5. Brand Stewardship: Uphold The Strawberry Inn vibe—warm, thoughtful, modern, and guest-obsessed.
3. Qualifications:
   • 5+ years in hospitality, cleaning, or retail, with 3+ in a management role
   • Master of systems, scheduling, and solving problems before they happen
   • A heart for people and a passion for guest service
   • You lead with grit, grace, and follow-through
   • You're ready to relocate to Pine or Strawberry, AZ, and embrace the small-town lifestyle
4. Compensation: $55,000 - $75,000 based on experience