Hotel General Manager

McKibbon Hospitality; Ridgeland, Willistown Township (MS, PA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead hotel operations. This role involves managing daily operations, ensuring guest satisfaction, and training staff to uphold brand standards. The ideal candidate will have a strong background in hotel management and a passion for delivering exceptional service. With a commitment to ethical leadership and community engagement, this position offers a unique opportunity to shape the guest experience and drive business success. Join a forward-thinking company that values employee well-being and offers competitive benefits and growth opportunities.

Benefits

Medical, dental, and vision insurance

Life and pet insurance

Disability insurance

Paid time off and holidays

Tuition assistance

401K with 50% matching

Referral programs

Training, workshops, and conferences

Wellbeats app for health

Exclusive hotel discounts

Qualifications

• 3+ years of experience as a hotel general manager.
• Experience with major hotel brands like Marriott or Hilton.

Responsibilities

• Manage daily hotel operations focused on guest satisfaction.
• Oversee property performance including P&L and staffing.
• Train staff to uphold brand standards and maximize revenue.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Education

Associates or Bachelor’s Degree

Job description

What Makes a McKibbon General Manager?

As a key member of the property leadership team, the General Manager is responsible for the overall operation of the hotel. Reporting to the Regional Vice President of Operations, the General Manager must demonstrate ethical leadership to guide the property toward achieving its business objectives.

Responsibilities include:

1. Managing daily hotel operations with a focus on guest and staff satisfaction.
2. Overseeing the property’s performance, including P&L, guest satisfaction, brand standards, budget, and staffing.
3. Training staff to uphold brand and company standards to maximize revenue and foster a service-oriented culture.
4. Ensuring compliance with brand and company initiatives and standards.
5. Maintaining safety and security protocols.
6. Enhancing guest experience and satisfaction across all operations.
7. Collaborating with corporate teams in HR, Accounting, Revenue Management, Sales, and Leadership to meet company goals.
8. Representing the property in the local community.

Minimum Requirements:

• Associates or Bachelor’s Degree.
• At least 3 years of experience as a hotel general manager.
• Experience in hotel operations.
• Experience with major hotel brands like Marriott, Hilton, or Starwood (highly preferred).
• Strong leadership skills to deliver exceptional guest service.
• Knowledge of local and state laws regarding compliance.
• Proven ability to meet budgets, understand P&L statements, and control costs.

Desired Skills & Qualities:

• Excellent communication and problem-solving skills.
• Leadership development capabilities.
• Positive relationships with management companies, property owners, and clients.
• Ability to implement cost control and inventory procedures.
• Consistent adherence to hotel policies and brand standards.

Perks & Benefits:

We value our employees' well-being and strive to create a balanced work environment. Benefits vary for full and part-time staff and include:

• Medical, dental, and vision insurance.
• Life and pet insurance.
• Disability insurance.
• Paid time off and holidays.
• Tuition assistance.

Additional Wellness & Development:

• Competitive compensation with incentives (varies by position).
• 401K with 50% matching.
• Referral programs.
• Training, workshops, and conferences for career growth.
• Wellbeats app for physical and mental health.

Personal Wellness & Community Engagement:

• Fundraising matching funds.
• Volunteer opportunities.
• Chaplain services.
• Exclusive hotel discounts.

Note: State-specific holidays, vacation, or benefits may apply.