Hotel General Manager

certifiedhospitality; Columbus (MS); On-site; USD 70,000 - 100,000; Full time

Job summary

Certified Hospitality, located in Columbus, Mississippi, is seeking an experienced Hotel General Manager. The ideal candidate will oversee hotel operations, ensuring compliance with standards and financial targets.

Your role will include managing budgets, leading department heads, and enhancing guest satisfaction. Applicants should possess 5 to 10 years of experience in the hospitality industry, especially in luxury services, and be willing to work flexible hours.

Qualifications

• 5 to 10 years of experience in the hospitality industry, preferably in luxury or international settings.
• Strong management skills and ability to lead a diverse team.
• Flexible availability to work weekends, holidays, and nights.

Responsibilities

• Oversee hotel operations in compliance with organizational standards.
• Manage budgets, financial outlooks, and profitability strategies.
• Develop and implement improvement actions for hotel operations.
• Lead and provide direction to all department heads and staff.

Skills

Leadership skills

P&L management

Customer service

Sales strategy

Job description

Hotel General Manager

Certified Hospitality, is a Mississippi-based and family-owned hospitality company. We are looking for a hotel General Manager to add to our family. Seeking individuals with stable job history which demonstrates upward career and salary progression.

GM DUTIES AND RESPONSIBILITIES

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Helping in the procurement of operating supplies and equipment, and contracting with third‑party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staffs.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

PREREQUISITES

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands‑on experience. Available to work when needed, including weekends, holidays, and nights.

EXPERIENCE

At least 5 to 10 years’ experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations.