Hotel General Manager

Pfister LLC; BLOOMINGTON (MN); Hybrid; USD 150,000 - 160,000; Full time

Benefits offered by this job

Discounts at Marcus Hotels & Resorts &

Hilton worldwide locations

401k matching after one month

Medical, dental, vision and life ins.

Paid Time Off

Free employee parking on site

Free meals during shifts

Hilton branded training

Job summary

Marcus Hotels & Resorts seeks a dynamic General Manager for the Hilton Bloomington, leading strategy, operations, and guest experiences to sustain a high-performance culture.

Responsibilities include financial performance, staff development, and active community engagement, with a focus on delivering memorable guest service and driving growth through sales and partnerships.

Qualifications

• Leadership experience in a full-service hotel or resort.
• Proven ability to deliver operational excellence and guest experiences.
• Experience with budgeting and forecasting.
• Strong communication and engagement with associates.
• Experience in sales/growth and community partnerships.
• Ability to guide marketing and sales efforts to position the property as a leader.

Responsibilities

• Champion the hotel's strategic vision and drive execution through planning and decisive leadership.
• Foster a culture of excellence by empowering associates to deliver outstanding guest service.
• Engage with the local community to amplify the hotel's presence.
• Ensure financial performance through forecasts and timely staffing/ops adjustments.
• Lead revenue-generating initiatives and respond to market trends.
• Engage in sales activities through tours, presentations, and client meetings.
• Oversee recruitment, training, and retention across departments.
• Provide guidance to maintain a respectful, productive work environment.

Skills

Team leadership

Strategic thinking

Revenue management

Sales & marketing

Employee development

Attention to detail

Communication skills

Hospitality operations

Education

Bachelor's degree preferred

Job description

Description

We are seeking a dynamic, strategic leader with exceptional communication and team engagement skills to join Marcus Hotels and Resorts as theGeneral Managerof the Hilton Bloomington. This individual will be responsible for delivering operational excellence and memorable guest experiences while fostering a positive, high-performance culture.

Success in this role will be measured by the achievement of financial goals, guest satisfaction scores, associate engagement results, and the hotel's continued reputation as a pillar in the Bloomington community. If you are a results-oriented leader passionate about hospitality, team development, and community engagement, we invite you to explore this exciting opportunity with us.

About the Hilton Bloomington

The Hilton Minneapolis/Bloomington is a full‑service, high‑volume hotel serving both corporate and leisure demand in a prime location within the Minneapolis metro. With 256 guestrooms, multiple venue offerings including the signature Bloomington ChopHouse, Olive Lounge, on‑site Starbucks Grab & Go and proximity to the Mall of America and downtown Minneapolis, the hotel operates as a well‑rounded asset with diverse revenue streams. Our focus is on delivering consistent service excellence, driving guest satisfaction, and supporting a strong team culture that sustains long‑term performance and brand standards.

What you will be doing:

• Champion the hotel’s strategic vision and drive its execution through innovative planning and decisive leadership.
• Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care.
• Serve as an active community partner, enhancing the hotel’s presence and impact within the local area.
• Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments.
• Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts.
• Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth.
• Oversee the recruitment, training, development, and retention of top talent across all departments.
• Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment.

What we are looking for:

• Team-oriented and people-centric
• Exceptional attention to detail
• Quantifiable track record of past success
• Associate champion with strong selection, development and mentorship experience
• Strategic thinker as it relates to business leadership and revenue management
• Ability to direct marketing and sales efforts to constantly position property as a compset leader
• Capable of gathering/analyzing competitive market intelligence
• Experience as a Hotel General Manager or other key leadership roles within a full-service branded or non-branded environment is required (Hilton brand and systems experience would be helpful)
• A Bachelor's degree is not required but greatly preferred

What’s in it for you?

• Standard Hotel Executive privileges
• Potential for annual incentives based on property and personal performance
• Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations
• Free/discounted movie tickets at Marcus Theatre locations
• Participation in a matching 401k after one month
• Medical, dental, vision and life insurance
• A generous Paid Time Off (PTO) program
• Free employee parking on site
• Free meal during each shift worked
• Hilton branded training and development
• Ability to transfer and promote within Marcus Hotels & Resorts

Salary Estimate: $150,000-$160,000/year

Who We Are

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 17 hotels and resorts, our properties are known for their unique character and style.

We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US.