Hotel Front Office Manager: Lead Guest Experience & Revenue

Hampton Inn & Suites | Smithfield; Smithfield (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus program

401(k) Matching

Paid Time Off

Hotel Discounts

Life Insurance

Disability Insurance

Dental Benefits

Job summary

Shamin Hotels is seeking a Front Office Manager for Hampton Inn & Suites Smithfield to lead the front desk, reservations, guest service, and night audit from arrival to departure. You will drive sellout efficiency, guest satisfaction, and ancillary revenue while upholding brand standards.

Responsibilities include supervising staff, managing budgets, optimizing occupancy, and ensuring security and compliance. Weekend and holiday availability is required, with overtime eligibility as needed.

Qualifications

• High school diploma or GED required.
• Bachelor's degree and/or extensive hotel experience preferred.
• 3 years of hotel brand experience preferred; Hilton OnQ knowledge a plus.
• Ability to work with financial data and basic math.
• Basic computer skills: Outlook, Word, Excel.
• Flexible availability, including weekends and holidays.

Responsibilities

• Supervises front desk staff, including hiring, performance evaluations, training, and development.
• Maintains Hampton brand and Shamin guest service standards.
• Achieves budgeted revenues and expenses for the front office.
• Manages reservations to maximize occupancy and ADR through suggestive selling.
• Maintains procedures for credit control, cash handling, and financial transactions.
• Maintains procedures for guest security and emergency response.
• Handles guest complaints and ensures corrective action is taken.
• Schedules staff according to labor standards and forecasted occupancy.
• Ensures staff cross-sell other Shamin Hotels properties.
• Recognizes team members who exceed guest expectations.
• Ensures compliance with company policies and laws.

Skills

Customer service

Financial data

Microsoft Excel

Outlook

Education

High school diploma or GED

Bachelor's degree or hotel experience

Tools

OnQ/Hotel systems

Microsoft Word

Reservations software

Job description

Shamin Hotels is seeking a Front Office Manager for Hampton Inn & Suites Smithfield to lead the front desk, reservations, guest service, and night audit from arrival to departure. You will drive sellout efficiency, guest satisfaction, and ancillary revenue while upholding brand standards.

Responsibilities include supervising staff, managing budgets, optimizing occupancy, and ensuring security and compliance. Weekend and holiday availability is required, with overtime eligibility as needed.