Hotel Front Office Manager - Hourly

Hampton Inn & Suites | Smithfield; Smithfield (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus program

401(k) Matching

Paid Time Off

Hotel Discounts

Life Insurance

Disability Insurance

Dental Benefits

Job summary

Shamin Hotels is seeking a Front Office Manager for Hampton Inn & Suites Smithfield to lead the front desk, reservations, guest service, and night audit from arrival to departure. You will drive sellout efficiency, guest satisfaction, and ancillary revenue while upholding brand standards.

Responsibilities include supervising staff, managing budgets, optimizing occupancy, and ensuring security and compliance. Weekend and holiday availability is required, with overtime eligibility as needed.

Qualifications

• High school diploma or GED required.
• Bachelor's degree and/or extensive hotel experience preferred.
• 3 years of hotel brand experience preferred; Hilton OnQ knowledge a plus.
• Ability to work with financial data and basic math.
• Basic computer skills: Outlook, Word, Excel.
• Flexible availability, including weekends and holidays.

Responsibilities

• Supervises front desk staff, including hiring, performance evaluations, training, and development.
• Maintains Hampton brand and Shamin guest service standards.
• Achieves budgeted revenues and expenses for the front office.
• Manages reservations to maximize occupancy and ADR through suggestive selling.
• Maintains procedures for credit control, cash handling, and financial transactions.
• Maintains procedures for guest security and emergency response.
• Handles guest complaints and ensures corrective action is taken.
• Schedules staff according to labor standards and forecasted occupancy.
• Ensures staff cross-sell other Shamin Hotels properties.
• Recognizes team members who exceed guest expectations.
• Ensures compliance with company policies and laws.

Skills

Customer service

Financial data

Microsoft Excel

Outlook

Education

High school diploma or GED

Bachelor's degree or hotel experience

Tools

OnQ/Hotel systems

Microsoft Word

Reservations software

Job description

Shamin Hotels | Hampton Inn & Suites SmithfieldTITLE: FRONT OFFICE MANAGEROrganizational StructureDEPARTMENT: OperationsSTATUS: Full-time / Hourly / Non-Exempt (overtime eligible)PAY: $17.00 – $18.00 per hourREPORTS TO: General Manager / Assistant General ManagerSUBORDINATES: Guest Service Agents, Night AuditorJob SummaryLead the front office at Hampton Inn & Suites Smithfield and make sure every guest gets a high level of service from arrival to departure. You'll oversee the front desk, reservations, guest service, and night audit, anticipate guest flow, and plan ahead for arrivals, departures, and parking. You'll also be responsible for sellout efficiency, guest satisfaction (SALT), and ancillary revenue.Essential Job FunctionsSupervises front desk staff, including hiring, performance evaluations, training, and developmentMaintains Hampton brand and Shamin guest service standardsAchieves budgeted revenues and expenses for the front officeManages reservations to maximize occupancy and ADR through suggestive sellingMaintains procedures for credit control, cash handling, and financial transactionsMaintains procedures for guest security and emergency responseHandles guest complaints and ensures corrective action is takenSchedules staff according to labor standards and forecasted occupancyEnsures staff cross-sell other Shamin Hotels propertiesRecognizes team members who use their empowerment to exceed guest expectationsManages in compliance with company policies and local, state, and federal lawsPerforms other related duties as requiredTop RequirementsTeam Up, Own It and Passionately Serve!Team Up: Be Golden, Collaborate and Help Others Succeed.Own It: Be a Role Model, Embrace Responsibility and Keep Learning.Passionately Serve: Be Positive, Care Deeply and Create Memories.Recognize your co-workers with a Shout Out when they Team Up, Own It or Passionately Serve.Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.Qualification SummaryHigh school diploma or GED requiredBachelor's degree and/or extensive hotel or related experience required3 years of hotel brand experience preferred; Hilton systems (OnQ) knowledge a plusAbility to work with financial data and basic mathBasic computer skills: Outlook, Word, ExcelFlexible availability, including weekends and holidaysPerksBonus program | 401(k) Matching | Paid Time Off | Hotel Discounts | Life Insurance | Disability Insurance | Dental BenefitsApply: shaminhotels.com/careers/Shamin Hotels is an Equal Opportunity Employer.