Front Office SupervisorTempo by Hilton Opening Soon

Tempo By Hilton San Diego Del Mar; San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company match

PTO (paid time off)

Training & development

Wellness resources

Advancement opportunities

Team member travel discounts

Company parties

Job summary

Tempo By Hilton San Diego Del Mar is seeking an organized Front Desk professional to ensure smooth daily operations. You will guide Front Desk staff, train new teammates, and strive for total guest satisfaction through effective supervision and service excellence.

Join our opening team at the first Tempo by Hilton on the West Coast. You will play a key role in delivering Hilton standards, coordinating guest services, and collaborating with other departments to create a memorable stay.

Qualifications

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers, email, word processing, spreadsheets, and hotel management software.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Schedule and coordinate front desk tasks and delegate work.
• Coach and evaluate front desk staff; conduct performance reviews.
• Train new employees on company, hotel, and brand standards.
• Maintain relationships and communications with all departments.
• Ensure accurate room status information is communicated.
• Resolve guest complaints quickly and courteously.
• Relay group information to relevant departments.

Skills

Customer service

Stand for 8 hours

Team communication

Tools

Hotel management system

Email

Word processing

Spreadsheet

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance

Be part of something special from day one at Tempo by Hilton Del Mar—the first Tempo by Hilton on the West Coast! Join our opening team and help bring this exciting new Hilton brand to the Del Mar coast while enjoying medical, dental & vision insurance, 401(k), PTO, exclusive Hilton Team Member Travel Discounts, and fun team celebrations and parties. We’re building a supportive, energetic team where your hard work is appreciated, your growth matters, and you’ll have the opportunity to make your mark on a brand-new hotel from the very beginning!

Job Summary

Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.