Front Office Manager

Hyatt Hotels Corporation; Oregon (IL); On-site; USD 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Front Office Manager to lead the front desk team. This role offers a unique opportunity to enhance guest experiences while fostering a positive team culture. The ideal candidate will demonstrate strong leadership and communication skills, ensuring compliance with brand standards and safety procedures. With excellent benefits and opportunities for professional growth, this position is perfect for those passionate about guest services and team development. Join a company that values its associates and offers a supportive environment for career advancement.

Benefits

12 free room nights

Medical, Prescription, Dental, and Vision Insurance

401K with company match

Paid vacation and sick days

Tuition reimbursement

Employee Stock Purchase Plan

Discounts at various retailers

Qualifications

• 4 years experience in guest services or related field.
• Minimum 2 years’ experience as a Front Office Manager.

Responsibilities

• Supervise front desk and concierge staff.
• Coordinate with housekeeping and reservations.
• Manage daily operations and resolve guest concerns.

Skills

Leadership

Communication

Problem-solving

Education

High school diploma or GED

2-year degree in Hotel Management

Tools

Hotel management software (e.g., Opera, PMS)

Job description

Hyatt is a place of learning – similar to a university. The company offers numerous opportunities for professional and personal growth.

Salary: $60,000.00 per year (USD)

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences. The Front Office Manager is responsible for all duties of the front desk operation, including staff training, inter-department communication, and staff scheduling. The ideal candidate should possess strong communication skills and demonstrate leadership abilities. This role involves supporting the operation of guest services and responding promptly and courteously to guest requests or complaints to ensure satisfaction.

Shift Expectations: 1st/2nd shifts; availability to work weekends and holidays required.

We offer excellent benefits:

• 12 free room nights after 90 days of service, plus discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental, and Vision Insurance after 30 days of employment
• 401K with company match
• Paid vacation, sick days, parental leave, and personal days
• Paid family bonding time (8 weeks for primary caregiver; 2 weeks for supportive caregiver) and adoption assistance
• Tuition reimbursement
• 50% discount in Crossroads restaurant
• 40% discount in gift shop (excluding jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers including Apple, AT&T, Verizon, Headspace, and more

Hyatt is an equal opportunity employer. All qualified candidates will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Responsibilities:

• Supervise and lead front desk, concierge, and retail staff
• Lead by example to ensure a seamless and memorable guest and team member experience
• Coordinate with housekeeping, reservations, and other departments to enhance guest experience
• Support strategic initiatives to increase occupancy and revenue
• Manage daily operations fostering a positive, collaborative, high-performance team culture
• Handle billing, payments, and financial transactions accurately
• Ensure compliance with Hyatt policies, brand standards, and safety procedures
• Resolve guest concerns promptly and professionally
• Build and maintain strong relationships with stakeholders
• Participate in recruitment, onboarding, and ongoing development of front office staff through coaching and mentoring

Qualifications

Education/Experience:

• High school diploma or GED; 4 years experience in guest services, front desk, or related field OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, or related field
• Minimum 2 years’ experience as a Front Office Manager or Assistant Manager in a luxury hotel
• Strong leadership, communication, and problem-solving skills
• Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)
• Passionate leader who thrives on mentoring and motivating others
• Ability to work flexible hours, including weekends and holidays

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