Hotel Front Office Leader — Guest Experience & Team Coach

General Hotels Corporation; Ben Davis (IN); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

On-Demand Pay

Employee Assistance Program

Zusammenfassung

General Hotels Corporation is seeking an experienced Front Office Manager to lead Front Desk operations at Crowne Plaza Indianapolis Airport. You will drive guest service excellence from check-in to check-out.

You’ll oversee daily desk operations, coach staff, manage guest concerns, and collaborate with Housekeeping, Sales, and other departments to uphold brand standards and operational excellence, with a focus on team development and guest satisfaction.

Qualifikationen

• Experience in hotel front desk supervisory roles.
• Strong leadership and communication skills.
• Experience with hotel PMS systems.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Oversee all Front Desk and guest service operations.
• Lead, coach, and support Front Desk staff.
• Ensure guests receive exceptional service throughout their stay.
• Assist with hiring, onboarding, scheduling, and training front office staff.
• Handle guest concerns professionally and implement service recovery solutions.
• Monitor room inventory, occupancy, and guest billing accuracy.
• Work closely with Housekeeping, Sales, and other departments to support hotel operations.
• Maintain brand standards and ensure operational compliance.
• Participate in Manager on Duty responsibilities as needed.
• Review reports, daily operations, and department performance metrics.
• Support labor management, scheduling, and operational efficiency.
• Help create a positive, team-oriented work environment.

Kenntnisse

Front Office Leadership

Guest Service Excellence

Staff Coaching

Multitasking

Communication Skills

Bilingual EN/ES

Tools

PMS Systems

Jobbeschreibung

General Hotels Corporation is seeking an experienced Front Office Manager to lead Front Desk operations at Crowne Plaza Indianapolis Airport. You will drive guest service excellence from check-in to check-out.

You’ll oversee daily desk operations, coach staff, manage guest concerns, and collaborate with Housekeeping, Sales, and other departments to uphold brand standards and operational excellence, with a focus on team development and guest satisfaction.