Hotel Front Office Leader: Guest Experience & Growth

Moxy-Hotel; Madison (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Free hotel stays at NCG properties

Bonus program for performance

Job summary

NCG Hospitality is seeking a Hotel Assistant General Manager for the Moxy Madison Downtown. The role centers on leading front office operations, enhancing guest experiences, and driving revenue while developing a high-performing team.

The position demands strong leadership, exceptional customer service, and the ability to manage in a fast-paced hotel environment, with emphasis on quality, safety, and financial controls.

Qualifications

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and a professional image.
• Strong customer service skills to include problem-solving and complaint resolution.
• Ability to work in a fast-paced setting.

Responsibilities

• Lead front office operations with a focus on guest service, team development, and operational efficiency.
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction.
• Supervise team, including hiring, training, scheduling, and performance management.

Skills

Front desk ops

Guest service

Team leadership

Operational efficiency

Revenue growth

Job description

NCG Hospitality is seeking a Hotel Assistant General Manager for the Moxy Madison Downtown. The role centers on leading front office operations, enhancing guest experiences, and driving revenue while developing a high-performing team.

The position demands strong leadership, exceptional customer service, and the ability to manage in a fast-paced hotel environment, with emphasis on quality, safety, and financial controls.