Hotel Assistant General Manager

North Central Group; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts

Bonuses

Volunteer hours

401(k) match

Health benefits

Job summary

The Moxy Madison Downtown, operated by North Central Group (NCG Hospitality), is seeking a Hotel Assistant General Manager to lead the front desk and guest services. You will drive guest loyalty, manage a team, oversee operations, and contribute to revenue strategies while upholding safety and service standards.

Required are three years of hotel experience and at least two years in a hospitality leadership role.

Qualifications

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to lead and develop a front desk team.
• Commitment to exceptional guest service and problem solving.

Responsibilities

• Lead front office operations with a focus on guest service and efficiency.
• Hire, train, schedule, and manage performance of the Front Desk team.
• Maintain regular contact with guests to foster loyalty and satisfaction.
• Maximize revenue and occupancy through room sales and upselling.
• Support accounting, reporting, and financial reconciliation processes.

Skills

Guest service leadership

Team development

Operations management

Revenue optimization

Guest relations

Job description

Join our team, a 2026 USA Today Top Workplace Winner!

Now hiring a Hotel Assistant General Manager at the Moxy Madison Downtown.

Why You’ll Love Working with Us

The Moxy Madison Downtownis managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

How You’ll Make An Impact

Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.

Guest Experience & Team Leadership

• Provide exceptional guest service while setting high service standards for the Front Desk team to follow
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
• Supervise team, including hiring, training, scheduling, and performance management

Operational Excellence

• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
• Ensure the safety of guests and team members by upholding all safety procedures and standards
• Support service quality by addressing guest concerns and initiating prompt, effective solutions

Financial & Front Office Administration

• Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
• Assist with accounting functions including billing, reporting, and financial reconciliation
• Monitor and support procedures related to inventory, key control, and monetary handling

What does success look like in this role?

• Three years of related work experience in hotels
• At least two years in a hospitality management position
• Strong organizational skills and attention to detail
• Ability to handle pressure with poise and finesse
• Strong leadership and a professional image
• Strong customer service skills to include problem-solving and complaint resolution
• Ability to work in a fast-paced setting

What Will You Get At NCG Hospitality

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
• Health Savings Account
• Structured bonus program

NCG Hospitality is an Equal Opportunity Employer.